Butler Luxury have very good products, all products are affordable and durable.
RY
Ryan
Luxuriously lousy shopping experience
After lots of online shopping experience, I look very carefully at checkouts to make sure I know what I’m paying before I decide to make a purchase.
When I first placed my order on Butler Luxury from Canada, I was given a shipping cost around $55 on their checkout page. I tried to go back one page, to see how the shipping would change if I added more items to my cart. The website wouldn’t let me do this, but the shipping option automatically increased to about $200 for express, giving no other options. I closed the window and put off ordering for awhile.
Days later I added the same items to my cart, and this time got a $120 shipping fee, inclusive of duties. I placed the order. I was given a tracking number, which I found out weeks later didn’t even work.
My parcel took more than 1 month to arrive, and it came with a substantial COD duty bill. I demanded a prompt resolution from Butler Luxury.
My conversation via email with this business was bizarre. First, they claimed Canada Post made a mistake by issuing a duty fee, next they claimed it was impossible my parcel would be handed over to a Canadian postal carrier without duties being settled at the border, next they said this has never happened in 15 years of doing their business. Next, they told me the shipping I paid did not include duties.
I’m very annoyed.
The one thing they never did was speak straight and make things right.
Smug, sleazy, dishonest proprietorship. My experience was a scam. The checkout page makes you think you’re paying an inclusive total for your order. Then the business gives you BS when you’re hit with more charges.
While I was communicating with Butler Luxury, I tried to go back onto their site to place a mock-order and make screen shots of their checkout, but of course their site was down for maintenance.
My order was a rip-off! I paid almost $300 CAD just to get the merchandise in my hands, the order was totally not worth it!
If that’s not bad enough, I wasted close to 3 hours of my personal time dealing with the headache, to no avail.
Its ironic a business highlighting itself as a merchant of luxury items has such a loopy checkout page and lousy business ethics.
PV
Pat V.
Great Hangers
I've bought from them twice. I originally bought 2 gift packs. Each gift package includes 3 tailor suit hangers and 3 garment bags. When I originally bought from them they only sent one set. I was outraged but they corrected the situation and about a year later I bought from them again. The hangers are well made and keep my expensive suits looking good. I highly recommend them but I wouldn't buy two packs from them again.
