Brandon
Drain Clog
We had a kitchen drain clog and contacted Busy Bee to clear the drain. After many hours, drain was not completely clear. Offered to pay half as the work was not completed in a satisfactory manner. Offer was refused by the manager stating that we pay for the attempt regardless of outcome. Expressed desire to discuss it with the owner, William Matheny. Over the course of a 27 minute conversation that devolved into name calling, William equated my offer to pay half as negotiating with terrorists, called me a deadbeat, and stated he would smear my name with all the other plumbers in town. Frankly, I'm a little appalled that the owner of a company would talk to a customer in such a manner and refuse to make any sort of attempt to come to an agreement. Needless to say, we will not ever be contacting Busy Bee for service of any kind ever again, and would strongly others to look the other way. This is not a company that cares about its customers and making things right in their eyes despite their claim of being the home of the "more than satisfied" promise.