Marcel W.
Absolute fraud.
Absolute fraud. Paid Ticket Amsterdam - Singapore (Business Class) for my 79 year old mother. (KLM Ticket) Quoted was 21-Jan return 25-March (2020) Eventually after many emails I got a ticket for 23-Jan-2020 (ONE WAY TICKET) (Through Delta, bought with air miles by businessfirstinternational.com) but when my mother and brother arrived on Amsterdam airport the ticket was not valid. Had to buy at the airport a new ticket. Now they state (2 years after this review) that My mother did not show up. That is a complete lie. My mother was good in time, time enough to buy a valid ticket from KLM on the same flight. Refund was promised (I have all details black on white on email and phone) but till today no refund and zero replies back on emails / text messages. Quoted KLM Business Class AMS-SIN on Jan 21 KLM Business Class SIN-AMS on March 25 Total Price of Tickets Including All Taxes And Fees: USD2,964
Response from Business First International Inc.Feb 21, 2022
Our agent reached out to the KLM office on behalf of the passenger to inquire about the status of their ticket. The KLM ticketing office in Amsterdam confirmed that the passenger did not check in on time at the airport and was classified as a no-show. The KLM agent stated that no refund would be issued for the non-refundable ticket. The office emphasized that the passenger must adhere to the airline's ticketing rules and regulations and advised the passenger to contact the KLM office directly to request a refund.