Buffalo Wild WingsReviews of buffalowildwings.com

The Bay Shore, NY location is horrible. I ordered curbside pickup. You would think the food would be fresh. Everything was cold. So I don't plan to go back. My wings had no sauce. My fries were cold and burnt.😖

Manager Heather is very rude. Store on Dynasty Dr Fort Myers Fl. I explained to her that my son ordered the wrong wings and if I could add on the correct ones she thought I wanted to cancel the current order she stated “ no we’re gonna loose money that way” I said nevermind I’ll pay for these and new ones she said I couldn’t do that. The cashier that was working said that when she went to get her from the back she got an attitude with her. She seemed aggravated. If HEATHER doesn’t want to work HEATHER should have called out for the day. HEATHER was very rude.

The customer service is here is completely outrageous! I ordered food to go Per the app I was told it would be 20 minutes. I waited that long to pick up. When I arrived I was told I had to wait outside on the sidewalk in 110 degree weather saying it was going to be another 15 minutes to pick up due to social distancing! I went outside and decided ok since it’s so hot outside I would order a drink while I waited. They told me I couldn’t do that and I needed to go back outside. I sat outside for 15 minutes. Went in again just to see the status of my food which at this point is way over the time I was promised and I was told “ THAT I WAS TOLD 4 TIMES AND TO GET THE F*** OUT AND THAT I WASNT GETTING MY FOOD!” They kept saying social distancing but there was no one in the lobby but they had booths sitting back to back thru the entire restaurant and 1/2 the staff wasn’t wearing their masks!!!! She told me she would give me a refund but Refused to take my name or any info!!!! BEWARE THESE PEOPLE DO NOT GIVE A S*** ABOUT ANYONE HERE INCLUDING GIVING PEOPLE COVID!!! I Live in Vegas and I have been at this location multiple times but whoever they have hired and the girl with the PURPLE HAIR SHOULD BE FIRED! NO ONE SHOULD EVER SPEAK TO A CUSTOMER THAT WAY!!! SHE NEEDS TO BE FIRED!!! HOW I AM SUPPOSED TO GET MY MONEY BACK!!! They are ridiculous and I am filing with Attorney Generals Office and My Bank!!! There is another BW3’s by Towne Center that treats people like they matter and actually follows the law!!! Take the extra 10 minutes and drive there!

my wings were dry and i only had a handful of frys. i ordered mild and honey bbq and the mild weren’t hot at all, they tasted like medium .

I went to Buffalo wild wings with some friends, food was good nothing wrong there although our waitress Jess seemed completely oblivious to the fact that we are in a global pandemic. She kept pulling up a chair and sitting at our table while taking our order and cashing us out. Not only did she just sit with us but proceeded to cough and not cover her mouth. I understand wearing a mask is fine but it was super disrespectful and made all four of us very uncomfortable. I’m sure her intentions were not to make us feel uncomfortable but however, she didn’t respect any social distancing. This was not only our table but every table around us.

In simple words, I would say do not waste your evening here. Very bad customer service and bad management.

So today on September 12 2020 @9:28 pm I placed an order for a total of 60 wings.. 25 plain 25 mild and 10 buffalo and an order of mozzarella sticks with celery on the side, for a total of almost $80!We pick up the order, 35 minutes later, and receive 50 plain and 10 buffalo with mozz sticks and celery on the side.. So we call and the manager he says he will replace the 25 wings and they will be ready for pick up in 15 min! We arrived at 1120 and didnt receive our order for another 25 min.. I work for the central kitchen down town and i know it takes 8 minutes to fry a dozen wings. This is totally unacceptable! In every aspect not to mention the wings were just thrown in a box,mind you 25 wings and sauce just slopped over them. After all this time the wings were over done! This is totally unacceptable!!

I ordered a basket of onion rings and traditional wings to go, as I always do. The onion rings were barely a regular order if that. I called and spoke to General Manager, DREW BRUNER in OWENSBORO, KY. This man had the audacity to argue with me and said he weighed and approved my order and he is sorry that I don’t like their food! Basically called me a liar over some onion rings! I asked for contact info for his manager (call me Karen), then he offered to mail me a coupon LOL. So unprofessional it was unreal. Terrible customer service.