Buffalo Wild WingsReviews of buffalowildwings.com

I placed a 20-piece order, and the wings were more like turkey jerky (completely fried too hard) at the Canal Winchester location on Prentiss Dr. I called back in and spoke to the manager named Tyler and he was rude and should not be in customer service at all. Told me I have to get them replaced tonight after I explained we had a death in family and I was not coming back out at this late hour 10:25pm. I asked for the owner after he advised me that it was a franchise. He stated the owners name was Larry Pippon. I am waiting to hear from Mr. Larry so I can let him know how his staff is very unprofessional and how the food was unfit to eat. I personally would not feed it to my dogs. I simply asked for a replacement order, and it was refused. Horrible place to dine and order from.

Me and my boyfriend went in today they were not busy but No one came out to seat us we waited still no body seated us so we left. Was very disappointed

I am writing to formally report a serious incident that occurred during my recent visit. I placed an order and arrived at the scheduled pickup time. There were multiple customers ahead of me who had also been waiting well beyond their promised completion times, some stated they had ordered 30–40 minutes prior. Despite this, no staff member was available at the counter to assist. While waiting, I noticed my order had already been prepared and left sitting on the shelf for approximately 10 minutes, unattended. After asking a waiter to locate someone to assist us, an individual identified as “Raul,” who claimed to be a manager, eventually came to the counter. When I calmly pointed out that the order on the shelf was mine and asked if I could receive it, Raul responded in an aggressive and disrespectful manner, saying: “You want to wear my shirt and do my job?” I did not engage and proceeded to pay. I then asked to speak with a manager, at which point Raul falsely stated that he was the manager. As I was leaving the premises with my 8 year old nephew, Raul followed us outside, removed his headset, and aggressively confronted me. He asked if I had a problem, and despite me responding “no,” he escalated the situation by cursing, calling me names, and challenging me to fight. This behavior was completely unacceptable, unprofessional, and threatening especially in front of a child. My nephew was visibly shaken and frightened by the incident. Other customers witnessed the situation and intervened, expressing concern and stating they would step in if the situation escalated further. I am extremely disturbed by this experience. No customer should ever be subjected to harassment, intimidation, or threats of violence particularly by someone claiming to be in a managerial position. I will be pursuing this matter further, including reporting it to corporate, the Better Business Bureau, and appropriate consumer protection authorities. I am also exploring my legal options. I request that this matter be taken seriously and investigated immediately. I expect a prompt response outlining the actions that will be taken.

My wife & I visited the St. Petersburg, Fl location. The cheese-steak appealed to me based on the photo and description on the menu. To say I was disappointed would be an understatement. It was literally the size of a grocery store hot dog bun with a minute steak inside. My wife ordered the chicken topped salad based upon the server's recommendation. Again, not even close to what was shown on the menu nor the server's description. The quality of both was satisfactory, but nothing either of us would refer anyone to try. Needless to say, we tried them, and will not return.

Went to the dubuque Iowa store last night. I ordered a chicken wrap and my wife ordered wings. We also ordered onion rings. -Onion rings came out after the meals, but only after we asked about them. - the shredded cheese in the wrap wasn’t close to melted, as the entire wrap was cold, and the fries were lukewarm at best. - My wife’s wings also were not hot. - finally, we used points in the app for the onion rings but they were on the final bill, so I guess we lose those points….. It was a very poor experience and service was not good, not because of the waitress, as she was the only one in the bar area, so that had to do with not enough staff. I don’t see us going there again, and we used to be regulars on Thursday nights, as things have good incredibly downhill.

Gen z strikes again. So victimized. Everyone owes them something. Life should be birthday parties and cartoons.They kept my 30 dollars and threw me out. Based on some 15 year olds testmony I flirted with her. Im 67.. Its illegal for them to take my money and throw me out. explain that to one of these out of control. uneducated .it was a scam. ,,,any way. No other customers had come yet. She smiled big after I gave her the money. What an act. There food is terrible anyway. after two hours its like mcdonalds. ready for the trash can.

Summerville, SC We had a late lunch on April 11th 2026. Took 20 minutes for Jaylin to take our drink orders. When it was time to order we ordered an appetizer and 2 entries. Never once did she smile. 25 minutes later our sandwiches came out delivered by someone else. 10 minutes later our waitress brings the appetizer. We told her to take it back. She looked shocked but said nothing. Appetizers come before the meal.... she never came back to the table except to bring us our bill. We had to flag down a different waitress to bring us a knife. Probably the worst waitress I have had in years and we eat out every Saturday. Never had a problem here before.very sad. I must say the food has always been quite tasty.

on 03/28/2026 I ordered delivery off the Buffalo Wild Wings web site. Ordered the 20 piece wings and a cheese burger. Order arrived and when I opened the bag the Cheese burger was missing. Started calling the store (4594 Tropea Wy. in Jacksonville, Fl. first 2 times the phone at the store hung up on me. 3rd. time the person told me to call Door Dash. Had to drive over and ask for the manger. Told them to make a new order. Made the burger and micro waved the rest.