Buffalo Wild WingsReviews of buffalowildwings.com

Well went to bww in south jordan utah. First thing the kid seating us said was are you having drinks tonight and we said yes. He checked our I.D. and put a band on us. Then are waiter came and had to show my I.D. again after getting banded already. So the same kid came back and asked if our drinks were coming I told him I was not happy about the I.D. situation after I already had my band on he said if I didn't like just so needless to say I left will never go back again.

Wish I could give this review zero stars, as it was in my top three worst servers of all time! Isabell the bartender took my order and took my card and that was IT! I had to go to the waitress station myself after waiting 20 minutes for a refill as it was empty. I got my check five minutes after food and not even close to being done. The restaurant was empty pretty much! She was more worried about complaining about the manager and dropping the F bomb more than myself and pull up her pants so it gave her a wedgy every two minutes. She wasn't doing that she was inputting her tips and counting her tips and checking her phone.! Waitress had to go behind the bar just to get her drinks! After looking at Yelp, I can see why this restaurant is struggling. I have to say that the owner needs to start firing and getting people that know customer service! First rule customer service you never ever curse out on the floor and definitely don't complain about management or customers can hear you. The biggest rule is make sure your customers drink is filled! It's sad when the customer Hass to go to the waitress station to get his own refill! Management get your store together already!!!!!! looking at your Yelp you can tell you are failing!!!!!

My entire dining experience at BWW in Elizabethtown, KY was ruined when we were escorted to a table with food still in the floor. You could tell a couple of young children had probably dined at that table. I mentioned it to our waitress and she didn’t pay me a bit of attention….although she wiped off the table AFTER we sat down. Dining out is not cheap, and when I go out to eat, I expect to eat at a table with a clean tabletop and a clean floor underneath the table…..that’s how I dine at home!

6 months ago we ordered a meal for two via uber, half the order was not there. the mistake was so bad that the manager drove the rest of the order to our house himself. OK, uber can't open a taped-up order so two months later we ordered for pickup. I drove down to pick up order. The order finally came out over an hour after the email pickup time. We tried again tonight. Made an order online and drove down to pick the order up. After the manager asked my name and went back to check on the order, he came back to the lobby 3 times and ignored me. The order came out about :10 late, no problem, luckily I broke the tape on the bag before I left. NO burger! Oh yeah the main item we ordered was not in the bag! Tried to order take out from BWW 3 times. MAJOR FAIL 3 TIMES!

Went to Buffalo Wild Wings on Harry Hines-To-go. I placed a order at 11:30am. It was going to be ready at 11:50am. I made it to the store at 11:45am, I saw my name on the screen (still Cooking #6). I pulled up and my time slot changed to 12:20. I left and made a stop and checked again and it changed 12:50. I called, and they mentioned that my order is ready. I picked my order up and it was cold. I took it back and asked for a refund, after placing the order online with a gift card. The manage came and refuse to take the food back saying she can't and gave me a 9$ refund. She said she can't replace the entire order, and this is all she can give me. She started a confrontation saying I didn't pick the food up on time and it was my fault my food was cold. New business by the hospital, I expected better. I will never go back to this place. Food is terrible and Manger is unprofessional. If I could give a 0- I would

Was notified 4 PM about the 2/26 SB overtime promotion (6 free wings from 2-5 PM). This GO! outlet just opened in Rockledge, FL, 32955. Put in an online order for 20 paid for wings including tip, also accounting for the cost of the free 6 wings. I was thinking it would improve the overall experience. BIG MISTAKE! Asked the counter person if my order would include the promotion since my order was before the 5 pm cutoff but picking up after 5 PM; she replied YES it would be included. Picked up my order after 30 min. wait; I timed it. In a hurry to leave due to family waiting for dinner. No free wings included. Not a good first impression for a franchise that I can drive a little further for better service.

So I ordered online for pick up got there few mins early order was ready. Awesome I thought until I got home realizing the order was ready because it probably has been for hours all food was ice cold I love at most 10 mins away so might get cold by then except you can tell outside of wings was chewy and just not fresh. Tacos were tiny and cold of course. But it's okay I won't order from this place again. Just disappointed.

Ordered food via Uber Eats on Thursday afternoon between the end of lunch rush and happy hour. Order arrived promptly. Bag was tied up with receipt on outside. Upon opening bag, saw side bag. Noted that marinara sauce for mozzarella sticks was missing and the southwest ranch for cheese curds was missing. Called store #7 on Shelbyville Rd in Middletown, Ky (Louisville). Some twit girl hung up on me twice. Said it wasn't their problem it was Uber Eats to call them. I explained the delivery was great, however I ordered food from THEM and didn't get what I ordered or paid for. Wanted to speak with manager. Hung up on me again. When I tried to call back, kept hanging up!!! Hire people that give good service and own mistakes!!!