Buffalo Wild WingsReviews of buffalowildwings.com

I placed a pickup order through Uber Eats for 2 orders of 6 piece boneless wings and 2 orders of 10 piece boneless wings. First off, the pieces were the size of my fingernail and I'm not exaggerating. Second, the 2 orders of the 10 piece wings were short by 3 in one box and 2 in the other. The food did not look edible at all. When we went to return it to the restaurant for a refund, they said they were unable to do so because it was ordered through Uber Eats. When asked for a refund from Uber Eats, they said they were unable to issue a refund, even though the food was returned. So, please, don't order anything from Uber Eats and order directly from the restaurant. And don't order the boneless wings unless you want to eat chicken the size of an m&m.

I first noticed someone was stealing my points back on Dec. 3rd of 2023. I immediately noticed that they changed my personal information. They changed my name which is Sophia Jacobs to "John Doe". Then i was mind blown when I tried to use my points but realized that i didn't have any because on July 9th "John doe" made 3 different purchases using MY POINTS!!!!.... MY POINTS THAT MY MONEY PAID TO ACCUMULATE!!!!!.. Those 3 transactions on july 9th are 1. 3,650...2. 600.....and 3. 400. they then turned around and made another purchase on 11/27/2023 (1900 pts.) for a brisket! I didn't even know BWW sold brisket!.....I wrote an email to a email address given to me by the manager on shift at that restaurant that day on December 3rd. 2023. I figured "I accumulated all these points this year and haven't used them so I would be able to xmas shop and not worry about spending cash on food I have enough points to get a meal every time I'm out shopping." Clearly I wasn't afforded the luxury of doing so. It shouldn't matter if i wanted to allow those points to add up for years upon years, its my monies that afforded me the luxury of deciding when and how id like to use my points. After sending that message I thought they'd stop....., well boy was I wrong!!!! here I am again, I just ordered a big order from BWW and to my surprise I check my points and not only did they change my name AGAIN they just charged another order to my points on 4/04/2024 (for 1500 points).....I was told that I'd get my points put back the last time I sent an email to the email address given to me by the manager on shift at BWW Dec. 3rd.....I understand mistakes happen so it could have been an honest mistake where the manager misspelled the information given to me, I'm willing to give benefit of doubt. It's just that I'm extremely frustrated. This issue is very important to me and it hits close to a very sensitive situation that I've experienced not too long ago in which I was robbed and someone had access to personal information about myself and my children we are still dealing with the residual effects of that experience a year later, Now to add insult to injury, the points that I've been saving for rainy days have been being used by someone that gained access to my account. They seen how many points I had and how often I frequent bww so they changed my name on the account as well as the phone number. They had to have done it either via someone that works there or someone that works for BWW is doing this. I truly hope I can get help this time, also i want to update my email address because I'm sure if they've been in my account that much they know exactly what information to give to access my account.

The one in Delaware, ohio is trash! Has the worst managment. The cooks are terrible and all the servers and bar tenders suck!

Ordered two salads from BWW in Waukegan, IL. For $28.00 I got two salads with fading lettuce and very little chicken or accoutrements. Sure didn't look like the photos for sure. I was very disappointed and now OUR chickens can enjoy the wilted mess after only two days refrigerated. Never again.

Good afternoon I ordered a salad without dressing. But once again Buffalo Wild Wings ignored what I asked and poured ranch dressing on my salad. Another sad lunch for me. Thanks a lot...

7004 International Dr. Orlando Drive. Worst service ever!!! Waitress brought out wings, no plates. Had to find her and ask for plates. Waited 30 min after we ate to bring out dessert, only after reminding her. Finally when she came out with the cake, it had no ice cream like it was supposed to. We literally had to ask her 3 times for to go plates. She added the cake to the bill in the middle of me paying through a QR code, so it changes the price of her tip to much higher than she deserved and it voided out my two $15 gift cards. 2nd bad experience at that location. The first time we had a sweaty waitress that held the food under her sweaty face, and directly in front of her mouth. Yuk!! But she remembered her customers unlike the first girl who left her brain home. Both experience were terrible though.

I went to BWW in Homewood il on 7-19-24 at 11:30pm and the they wouldnt service me because they close at 12 midnight. They said i could only order take out. BWW should take orders untill 12 midnight and turn people away at that point

Absolutely horrible. Made online pick up order at 10pm. Sated it would be ready at 1020pm. We didn't have it until 1051pm. They gave excuses after excuses. Not a busy night nor a peak tile. The food was luke warm and dry yet still mushy. So weird. Nonetheless, poor experience and we will not be returning.