Budget Car RentalReviews of budgettruck.com

Worst in every aspect: 1) Vehicles are not inspected/maintained/serviced - you are risking your life on the road with flat tires, broken suspension, and so on 2) Roadside service after 10 hours, even during the daytime, even on a major highway in a city area 3) Even if the vehicle breaks down because it was not serviced on time, the company will not take any responsibility; it will lawyer up, and you will be left high and dry 4) Reserve the trucks at your own risk and rely on luck is their motto 5) Not sure if the Budget Car rental does the same because I have not had any roadside issues so far. The Budget Truck Rental is a fraud, irresponsible company for your Moving needs Go for U-Haul, or Penske, or any other local company instead

Booked a van in advance for a move from Salt Lake City to Portland. They called me the day before to say no vans would be available. Too late to book from somewhere else causing a last minute scramble to change plans, hotel, and all other parts of the move. Why even bother offering reservations if they're not going to actually reserve you something? Won't be using or recommending Budget in the future.

Given a discount code through workplace program, invalid. Tried to contact customer service as the website states they’re manning the phone until 11pm. Total lie

I called Budget Truck Hire - The person I dealt with over the phone was utterly incompetent. He could also not comprehend basic English, even when speaking as slow and clearly as possible. It would also appear that Budgets services are very limited, especially when compared to other truck rental agencies. Get it right Budget truck hire, employ people with English comprehension skill and/or basic analytical skills. So frustrating. NOT RECOMMENDED

The guy in calgary airport for budget truck insurance was so rude. We did nkt buy his insurance, he probably did nit get his commission, was being extremely rude. Unfortunately we did it take his name. But he was asian , bearded with glasses. Just want to aware people to be prepared as we were not. We had a bitter start to the day . Thank you

I rented a truck from Budget Trucks located in Campbellfield, Victoria. After completing the payment, I returned the truck without any problems. However, I noticed that they charged two of my accounts, which they are denying. They have only agreed to refund the amount of $400 and not the extra payment of $191.72. I have submitted the necessary documentation to demonstrate the two charges. Based on my experience, I would not recommend using their services for truck rentals, as they tend to deflect responsibility when it comes to refunding money owed to customers, often claiming a lack of recollection regarding the issue.

No Cargo Van (or any other budget rental truck) at location that I took an Uber too over an hour away out of state. Then I call and there are none available in the state of North Carolina or South Carolina within 100 miles after they called each location for me. (So did I while I waited). My travel plans were ruined which was moving my bedridden mom out of state. I would never ever consider them for anything.

I rented a Suburban during July 2023. First of all the truck was dirty and smelled of smoke. The insides had not been cleaned. Beads in the back(chocking hazard for kids) and dirt and smudges everywhere. Most important one of the seat belts did not work. We had seven people including children and only six working seat belts. I was on the phone with customer service for more than an hour prior to leaving for my trip and maybe another hour while driving. Therefore, my trip was delayed by more than an hour because we were trying to get a confirmation on an available replacement. The call center indicated there were no more suburbans. I was then informed I could go to BWI ( more than an hour out of my way during rush hour) for a vehicle that may or may not be there. I could not get the call center to guarantee me a replacement. There was no way to reach BWI to confirm a replacement. The alternative was to drive towards my destination and try to exchange the vehicle. Reportedly no vehicles available. Made it to my destination. However, the vehicle would vibrate if you went over 65mph. Car had an oil leak and had to be exchanged for an expedition. All I can say is…. Frustrating!!!!!