Fiona C.
Having ordered a product two weeks ago
Having ordered a product two weeks ago, still have not received it. poor communication. I have had an email asking me to review my product that i still have not received !!!!!!
Response from Bronson VitaminsMay 22, 2020
Dear Fiona, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm the order was shipped the first business day after it was placed, which was May 6th 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. I have checked our emails and it does show we received and responded to several of your email messages. The responses to your email may have gone to a spam or junk folder. For more immediate assistance you can call our international number during normal business hours. Please do not hesitate to contact us if you need further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care




