Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsMay 15, 2019

Dear Mary-Alice, Thank you for taking the time to give us feedback. We are sorry to hear one of the items received on your order was incorrect. After reviewing the order referenced on your review it appears there may have been an error in the warehouse. According to our records, we have set up a reshipment of the correct item at no extra charge. Although a mistake may occur we are always willing to assist our customer to ensure they are satisfied with their purchase. According to your account history, we reshipped the two bottles of Advanced Mature Gold without Iron on April 26, 2019, at no extra charge. Please let us know if you ever have any questions or concerns. We are here to help! We want to ensure you are satisfied with your purchase. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 10, 2019

Dear Customer, We are sorry to hear you have not received the order you placed on our UK website. It is a valid website, however, we do ship international and the package has to go through customs so it can take 14-21 business days for the package to arrive. If you would like to contact us with questions or concerns you can call our international number 801-443-3005 or email us at [email protected] during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 10, 2019

Dear Edward, Thank you for taking the time to give us your feedback! We do recommend taking this product for several months before deciding whether the product is right for you. The invitations are set to ship four weeks after the order has been placed which isn't enough time for our international customer to receive and try the items. We can not set the automatic invitation to ship any later than the four weeks. You are not obligated to reply to the invitation although it is appreciated. Please let us know if you need further assistance. We are happy to assist with any questions you may have. Since 1960, Bronson has been providing families with the highest quality products and finest customer service available. Please call 1-801-443-3005 or send us an email at [email protected] if you need further assistance. Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 3, 2019

Dear Shirley, Thank you for taking the time to give us feedback. We are sorry to hear you were unable to find some of the product you were looking for. We do have a wide selection of supplements in many different dosages. If you want to make a comment or have questions about the items we are happy to assist you. We want to ensure you are satisfied with your purchase. Please do not hesitate to reach out to us. Our retail number is 801-443-3005 or you can send us an email at [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 2, 2019

Dear Troy, Thank you for taking the time to give us feedback. We have already heavily discounted the cost of Vital 3 and this is why it is excluded from most promotional offers. You can save on the price per bottle of Vital 3 and the shipping cost by setting up the order on an automatic recurring shipment. We can understand the frustration of waiting for a shipment especially if international shipping wasn’t noticed at the time the order was placed. We do have a shipping policy on our website which states “All orders are shipped from Hauppauge, NY USA.” The shipping policy clearly explains that we are shipping internationally and to expect 7-14 business days for the delivery of the package. We can confirm we have shipped the order the first business day after it was placed, which was April 10, 2019, if you do not receive with the expected amount of time we would want you to contact us directly. Please do not hesitate to reach out to us. Our retail number is 801-443-3005 or you can send us an email at [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 29, 2019

Dear Buster, We apologize for any inconvenience caused by an item that is out of stock. There are many reasons an item may not be unavailable such as our rigorous testing process. The product has to go through production, testing and packaging and if it does not meet our quality standards we would have to start from the beginning again. We want to make sure we are providing our customer with the highest quality supplements available. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsApr 25, 2019

Dear Charles, Thank you for taking the time to give us feedback. We are sorry to hear about the frustration with the discount code and search criteria set up on the website. We are planning to update the website in the near future and we can take these suggestions into consideration. We apologize for any inconvenience caused by an item that is out of stock. There are many reasons an item may not be unavailable such as our rigorous testing process, cost of raw materials quality of raw material etc... The product has to go through production, testing and packaging and if it does not meet our quality standards we would have to start from the beginning again. We want to make sure our we provide our customer with the highest of quality of supplements available. If you ever need assistance with our website please contact us. We are happy to help with any questions you may have. We want to ensure you are satisfied with your purchasing experience. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Customer Service

Response from Bronson VitaminsApr 24, 2019

Dear Daryl, We apologize for any inconvenience caused by an out of stock item. There are many reasons an item may not be unavailable. We have a rigorous testing process our supplements must go through before we can sell them. We want to make sure we are providing our customer with the highest quality supplements available. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care