Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsApr 9, 2019

Dear Robert, Thank you for taking the time to give us feedback! We can understand the frustration of waiting for a shipment especially if international shipping wasn’t noticed at the time the order was placed. We do have a shipping policy on our website which states “All orders are shipped from Hauppauge, NY USA.” The shipping policy clearly explains that we are shipping international and to expect 7-14 business days for the delivery of the package. It is unfortunate to hear you would not want to order with us again. We have a high-quality standard that has kept Bronson Laboratories in business for over 60 years. We would love to assist you with all your vitamin needs. Please contact us directly. For more immediate assistance you would want to call our international number 801-443-3005 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsMar 27, 2019

Dear Neil, Thank you for taking the time to give us feedback! We are sorry for the frustration of not knowing about the taxes. Our shipping policy on our website does state, “Please be advised that Bronson Nutritionals is not responsible for taxes and or duties applied to international shipments.” Any duties, tariffs, brokerage fees and local taxes applied to the order cannot be anticipated or estimated and that is why they are not included with the International shipping cost calculated at the time of checkout. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. If you ever have any questions or need further assistance please do not hesitate to reach out. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsMar 15, 2019

Dear Michael, Thank you for taking the time to give us feedback! We are sorry you did not receive your shipping confirmation. We are adjusting to a new ordering system at this time and we are still trying to customize the shipping confirmation emails. If you ever have trouble receiving an order we would like you to contact us for further assistance. According to the tracking number the order was delivered on March 13th, 2019. Please contact us directly if you still have not received the order. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMar 15, 2019

Dear Tony, Thank you for taking the time to give us feedback, we do allow you to place items that are out of stock on backorder and they would ship as soon as the product becomes available. This feature is not available on our website because you would be charged right away and we do not want to charge you for an item until it ships. We also have another product Multi-Mineral formula you may want to try. We do want to ensure you are satisfied with your purchase. Please call us directly if you need further assistance. You can call our retail number at 1-800-235-3200 or email us at [email protected] during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMar 1, 2019

Dear Irena, We are sorry to hear you had a terrible experience with your first purchase. The FDA requires a two-year expiration date from the date the product is made, regardless of the efficacy of the product. We can check the expiration date at the time you place the order and if you are not happy with the date you can choose not to order, we do apologize if this is an inconvenience the item may not have a later expiration date available at the time of the order. We do offer a one-year return policy for all of our supplements. We would like to get this situation corrected for you please contact us directly and we can assist you further. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsJan 15, 2019

Hello Harley, Thank you for your feedback! We apologize for any inconvenience caused by an out of stock item. There are many reasons an item may not be available. We have a rigorous testing process our supplements must go through before we can sell them. The website is scheduled for an update in the near future. Hopefully, this will resolve the issue concerning our website. We want to make sure we are providing our customer with the highest quality supplements available. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsJan 14, 2019

Dear Dave, Thank you for your feedback! We are sorry to hear the customs fee were unexpected, duties, tariffs, brokerage fees and local taxes cannot be anticipated or estimated and that is why they are not included with the International shipping cost calculated at the time of checkout. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. If you ever have any questions or need further assistance please do not hesitate to reach out. We are here to support your health and wellness intentions today, tomorrow and beyond.You can send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Service

Response from Bronson VitaminsNov 27, 2018

Dear Rebecca, We apologize for any inconvenience caused by the backorder situation. There are many reasons an item may go on back order. We have a rigorous testing process our supplements must go through before we can sell them. We want to make sure we are providing our customer with the highest quality supplements available. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care