Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsJun 11, 2019

Dear Eddie, Thank you for taking the time to give us feedback. We have already heavily discounted the cost of Vital 3 and this is why it is excluded from most of our promotions. You can save on the price per bottle and the shipping cost by setting up the order on an automatic recurring shipment. Duties, tariffs, brokerage fees and local taxes, they cannot be anticipated or estimated and this is why they are not included with the International shipping cost calculated at the time of checkout. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call us internationally at 801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsJun 7, 2019

Dear Magnolia, Thank you for taking the time to give us feedback. We are sorry to hear you do not want to place an order with us ever again. According to our records, we have reshipped the order to the address provided at no extra charge. If you still have not received the package we would want you to contact us as soon as possible so we can assist you with getting the issue resolved as soon as possible. We want to ensure you are satisfied with your purchasing experience. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Customer Service

Response from Bronson VitaminsMay 15, 2019

Dear Customer, Thank you for taking the time to give us feedback! We would never intentionally send a product with a short expiration date. If you received an item that expires soon we would want to know right away so we could correct this matter with you as soon as possible. We can look up the expiration dates at the time of the order if it is placed over the phone. If you ever receive an item you are not satisfied with we would like you to contact us for further assistance. We want to ensure you are satisfied with your service. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 15, 2019

Dear Vivianne, Thank you for taking the time to give us feedback! We are sorry for the frustration of not knowing about the taxes. Our shipping policy on our website does state, “Please be advised that Bronson Nutritionals is not responsible for taxes and or duties applied to international shipments.” Any duties, tariffs, brokerage fees and local taxes applied to the order cannot be anticipated or estimated and that is why they are not included with the International shipping cost calculated at the time of checkout. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. If you ever have any questions or need further assistance please do not hesitate to reach out. You can call us at 1-801-443-3005 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsMay 2, 2019

Dear M Lock, Thank you for taking the time to give us feedback! We are currently customizing the confirmation emails and this is why they are not shipping out automatically. We do apologize for the inconvenience this has caused. If you request an invoice we can send it out manually. If you have questions or need further assistance we are happy to assist you. You can call us at 1-801-443-3005 or email [email protected] for assistance. Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 16, 2019

Dear Joe, We apologize for any inconvenience caused by an out of stock item. There are many reasons an item may not be unavailable. We have a rigorous testing process our supplements must go through before we can sell them. We want to make sure we are providing our customer with the highest quality supplements available. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsApr 11, 2019

Dear Patricia, Thank you for taking the time to give us feedback. We have already heavily discounted the cost of Vital 3 and this is why it is excluded from most of our promotions. You can save on the price per bottle and the shipping cost by setting up the order on an automatic recurring shipment. Duties, tariffs, brokerage fees and local taxes, they cannot be anticipated or estimated and this is why they are not included with the International shipping cost calculated at the time of checkout. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call us internationally at 801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 10, 2019

Dear Cheryl, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was March 19, 2019. It can take 14-21 business days for your package to arrive since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. We also offer automatic recurring order that will ship out automatically before you run out. We would want you to contact us directly so we can ensure you had an outstanding purchasing experience with us. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Sincerely, Customer Care