Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsJun 10, 2020

Dear Mrs Daniela Briggs, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm the order was shipped the first business day after it was placed, which was May 18th 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. For more immediate assistance you can call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson customer service

Response from Bronson VitaminsJun 10, 2020

Hi Ingrid, Thank you for taking the time to give us feedback. We can see a one-time shipment was placed on our website on May 23rd, 2020 and shipped out on May 24th, 2020. The orders have been taking longer to delivery due to changes in procedure and protocols during the pandemic. It has been taking about 4-5 weeks for the orders to arrive. Please let us know if you do not receive your order within this timeframe. As for the recurring shipments of Vital 3We have sent an email to notify you we need additional information to continue the recurring shipments, but we were unable to reach you. We could not call because there was not a valid phone number. Please give us a call during normal business hours so we can assist you with getting the order set up for recurring shipments again. Our phone number is 1-800-294-5507. Please do not hesitate to reach out to us for further assistance. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsJun 10, 2020

Dear Tim, Thank you for taking the time to give us feedback! We are very sorry you did not receive our previous email responses. We have replied to every email you have sent. If you did not receive the email it may have been delivered to the junk or spam folder. We have shipped the order you are waiting for on May 13th 2020 which is the first business day after the order was placed. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. For more immediate assistance you can call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsJun 11, 2020

Dear Stacey Ann, Thank you for taking the time to give us feedback. We are sorry to hear you have not received the order yet It should have arrived by now. Please contact us directly and we can assist you with getting this issue resolved. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. With a nearly 60-year legacy of providing vitamins and supplements backed by science, Bronson Laboratories is here to support your health and wellness intentions today, tomorrow, and beyond. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsJun 9, 2020

Dear Shy, Thank you for taking the time to give us feedback. We are sorry for the inconvenience created by the item Bronson's Triple Strength Omega 3 Fish oil being out of stock. We are having trouble obtaining the raw materials for this item. It could take us some time to produce the product to our quality standard. We do have the Super Strength Omega 3 Fish Oil 1360 mg. If you take two of these soft gels it would equal the same amount of fish oil as the triple strength. We have also sent correspondence to your email address regarding this review. Please review your emails from us and let us know if you need further assistance. We do want to ensure you are satisfied with your purchase. For more immediate assistance you can call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsJun 9, 2020

Dear Barbara, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm the order was shipped the first business day after it was placed, which was May 21st 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. For more immediate assistance you can call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsJun 9, 2020

Dear Geo, Thank you for taking the time to give us feedback. We are sorry to hear your order has not arrived you should have received it by now. We are trying to communicate with you via email. We need to verify the shipping information and we can assist you further. We want to make sure we provide our customers with the highest quality of customer service available. If you ever need assistance please do not hesitate to contact us. We are happy to help with any questions you may have. We want to ensure you are satisfied with your purchasing experience. You can call us at 1-801-443-3005 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsJun 5, 2020

Dear Valued Customer, Thank you for taking the time to give us feedback. We are sorry to hear you are disappointed with your service with Bronson Laboratories. You should not have received close to expired items. The Vitamin C Pure Ascorbic Acid Crystals - 1,000 mg - 2.2 lbs we are shipping right now is good until 2021. We would like to check into this for you to find out how this happened. Please contact us directly so we can assist you with a refund or a reshipment of the items. Bronson laboratories provides a one-year return policy even if the bottles are opened you can return them for a refund if you are not satisfied. We do want to ensure you are satisfied with your purchase. Please let us know if there is more we can do to assist you with this matter. You can email us at [email protected] or call 1-800-235-3200 during normal business hours for further assistance. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service