Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsFeb 7, 2020

Dear Thurman, Thank you for taking the time to give us feedback. We do apologize for all the confusion with your order. We did set up a reshipment of the order on January 14, 2020, but the item was out of stock at the time. According to our records, a representative attempted to contact you by phone to notify you but, there was no reply. Since that time the product has proven to be difficult to manufacture without making major changes to the formula and has been discontinued. We have issued a full refund for the item 835 Red Yeast rice as of February 6th and sent you two complimentary bottles of our Red yeast rice formula. Please let us know if there is more we can do to assist you with this matter. We do want to ensure you are satisfied with your purchase. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsJan 22, 2020

Dear Dave, Thank you for taking the time to give us feedback. We are sorry to hear your frustration with the website. We are currently sending confirmation emails at the time of the order. Sometimes the confirmation email goes to the junk or spam folder. If you do not receive the confirmation email for any reason you can contact us directly by phone or email and we will be happy to send you another confirmation email. As far as the, "my orders" tab on the website, the order will show under this tab when you are logged in and the order is placed on the website. We do want to ensure you are satisfied with your purchase, please do not hesitate to contact us if you need further assistance. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsJan 16, 2020

Dear Valued Customer, We are sorry to hear you had difficulty swallowing the Bronson’s Advanced Mature gold. we do recommend taking it with plenty of water. In most clinical trials the supplements were taken for at least 3 months before the effectiveness of the product is determined. We would like to make sure you are satisfied with your purchasing experience. Since 1960, Bronson has been providing families with the highest quality products and finest customer service available. This 50+ year heritage speaks for itself. Your complete satisfaction is our highest priority. That’s why every Bronson product is backed by a one-year, 100% customer satisfaction guarantee. If you’re not satisfied at any time or for any reason, simply contact us for a full refund. Please contact us directly and we can get this matter taken care of right away. Please send an email to Customer Care at [email protected] or call our retail number 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsDec 17, 2019

Dear Shannon, Thank you for taking the time to give us feedback. It looks like you should have received this in late November, something may have gone wrong with the delivery. Please contact us directly and we can get this matter taken care of right away. Please send an email to Customer Care at [email protected] or call our retail number 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsDec 11, 2019

Dear Yvonne, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was November 21, 2019. It can take 14-21 business days for your package to arrive since it has to go through customs. Please contact us if you do not receive the package within the standard shipping time. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. With a nearly 60-year legacy of providing vitamins and supplements backed by science, Bronson Laboratories is here to support your health and wellness intentions today, tomorrow, and beyond. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsOct 31, 2019

Dear Laurel, Thank you for taking the time to give us feedback! We apologize for any inconvenience caused by an out of stock item. There are many reasons an item may not be available. We have a rigorous testing process our supplements must go through before we can sell them. We want to make sure we are providing our customer with the highest quality supplements available. If you want to back-order an out of stock item you can, you would just need to place your order over the phone. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsOct 12, 2019

Dear W David Smiley, Thank you for taking the time to give us feedback! We apologize for any inconvenience caused by an out of stock item. There are many reasons an item may not be available. We have a rigorous testing process our supplements must go through before we can sell them. We want to make sure we are providing our customer with the highest quality supplements available. We are sorry to hear you had problems due to the pending authorization on your Bronson backorder. Although we authorize for the full amount we only capture the number of funds for the backorder item. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsJul 2, 2019

Dear Kerrie, Thank you for taking the time to give us feedback. We are sorry to hear you have been having trouble with your last few orders. We are sorry for the inconvenience with the order receiving later than expected. If you ever have a problem we are always willing to work it out with you. We do value you as a customer and would like to confirm you are satisfied with your purchase. Please do not hesitate to contact us if you need further assistance. You can call our international number 801-443-3005 or email us at [email protected] during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service