Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsNov 5, 2018

Dear Greg, We are sorry to hear you have had trouble reaching us regarding your most recent orders. We have researched your account information and located the order you referenced on your review. The order shows it was shipped on October 29th. It can take 14-21 business days for the package to arrive since it has to go through customs. We are in the United States and the time differences can cause a delay in our ability to communicate. We can call you within the next business day to discuss any further questions or concerns you have with Bronson. You have been a loyal customer and we do appreciate any feedback you can offer. We also want to make sure you are completely satisfied. Please do not hesitate to contact us if you need assistance in the future. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Service

Response from Bronson VitaminsOct 29, 2018

Dear James, We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was October 18, 2018. It can take 14-21 business days for your package to arrive, since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance, or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsOct 22, 2018

Dear Shay-lee, We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was October 1, 2018. It can take 14-21 business days for your package to arrive, since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance, or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsOct 19, 2018

Dear Guillermo, We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was September 28, 2018. It can take 14-21 business days for your package to arrive, since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance, or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsOct 17, 2018

Dear James, We apologize for any inconvenience caused by the back order situation. There are many reasons an item may go on back order. We have a rigorous testing process our supplements must go through before we can sell them. We want to make sure we are providing our customer with the highest quality supplements available. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance, or more information, please send an e-mail to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsOct 16, 2018

Dear Beyza, We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was October 8, 2018. It can take 14-21 business days for your package to arrive, since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance, or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Customer Care

Response from Bronson VitaminsSep 11, 2018

Dear George, Thank you so much for taking the time to give us feedback! At Bronson Laboratories, we take customer service seriously and part of that is providing order confirmation emails and making sure our services were up to par. While placing your order, it seems you also subscribed to receive our promotional emails, was that intentional, or would you like us to unsubscribe you? We apologize for any inconvenience caused by our follow up communications after you placed your recent order and hope you choose to purchase with Bronson again. Sincerely, Bronson Customer Service

Response from Bronson VitaminsAug 31, 2018

Hi Laurie, Thank you for reaching out and expressing your concern. We can ensure you there is no discrimination occuring relating to the cost of the Performance Edge products. These two formulas, while similar in name are very different in terms of ingredients. Unfortunately, the women's targeted ingredients have a base cost that is 32% higher than the men's -- which is what leads the price to be higher. At Bronson, we strive to be your trustworthy, reliable, and easily-accessible vitamin brand. If you have any other questions relating to this product or pricing, please do not hesitate to reach out.