Unhappy C.
Shipping problem; product problem
Someone in shipping department created a new label and placed it over the label the system had automatically created. Unfortunately the person mistyped part of the address causing a delivery problem. The post office had to open the box, find the packing slip and figure out the correct address. When the product finally arrived and I saw what had happened, I called to complain and got the ridiculous explanation that since this sort of error had never happened before it would of course never happen again!
Response from Bronson VitaminsJan 28, 2019
Dear Beth, Thank you for giving us feedback! We are sorry to hear you had issues with the delivery of your order. With most orders the addresses do not have to be modified, After researching the issue further we have discovered the reason for the change in address. The original address listed your street address as well as the shipping address and this cause an error in our shipping label machine. To prevent this issue from happening in the future please only list the PO Box or the Street Address, which ever you prefer it just can’t be both. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. We are here to support your health and wellness intentions today, tomorrow and beyond. Please do not hesitate to contact us if you need further assistance you can send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care