Julia G.
Hidden Custom charge!
Very unhappy that I have had to pay a Customs fee of £17.99 + £8 Royal Mail handling charge on top of product charge and p/p. This is the second time this has happened- there is no mention of this when you order product.
Response from Bronson VitaminsFeb 22, 2019
Dear Julia, Thank you for taking the time to give us feedback! We are sorry for the frustration of not knowing about the taxes. Our shipping policy on our website does state, “Please be advised that Bronson Nutritionals is not responsible for taxes and or duties applied to international shipments.” Any duties, tariffs, brokerage fees and local taxes applied to the order cannot be anticipated or estimated and that is why they are not included with the International shipping cost calculated at the time of checkout. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. If you ever have any questions or need further assistance please do not hesitate to reach out. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care




