Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsApr 24, 2019

Dear Dean, Thank you for taking the time to give us feedback. We have already heavily discounted the cost of Vital 3 and this is why it is excluded from most promotional offers. You can save on the price per bottle of Vital 3 and the shipping cost by setting up the order on an automatic recurring shipment. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. If you ever have any questions or need further assistance please do not hesitate to reach out. We are here to support your health and wellness intentions today, tomorrow and beyond. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 23, 2019

Dear Robert, Thank you for taking the time to give us feedback. We are sorry to hear one of the items received on your order was incorrect. After reviewing the order referenced on your review is appears there may have been an error in the warehouse. According to our records, we have set up a reshipment of the correct item at no extra charge. Although a mistake may occur we are always willing to assist our customer to ensure they are satisfied with their purchase. Please let us know if you ever have any questions or concerns. We are here to help! We want to ensure you are satisfied with your purchase. You can call us at 1-800-235-3200 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 15, 2019

Dear Cynthia, We were sorry to hear that you did not respond to Bronson L-Theanine as anticipated. Your reaction is not a common one and we have had no other reported adverse events with this product. That being said, each person is unique, and responses can vary because of our individual body chemistry and existing health concerns. If you were taking any kind of medication before starting L-Theanine, our label does suggest that you consult a healthcare professional before use. Bronson does offer a money-back guarantee on our products if you are not satisfied. If you contact a Customer Service agent at (800) 235-3200, we will be happy to explain how that guarantee works. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 11, 2019

Dear Jimmy, Thank you for taking the time to give us feedback. We can guarantee the orders shipped the same day they were placed. The current courier we have is very reliable and ships our products with care. When shipping internationally there may be certain guidelines that one would have to follow for customs to ensure the package does not get seized. Our shipping policy does explain some ingredients and products are banned or considered illegal for import in select countries. Please check with your local customs authorities to ensure any products you order and are shipped are legal in the ship-to–country and do not require special permitted in your country before you place the order. If something is seized by customs we cannot be held responsible for the delivery of the order. You may want to see if Red Yeast Rice is allowed in your Country and if it is how many can be imported at once. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call us internationally at 801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 9, 2019

Dear Nathan, Thank you for taking the time to give us feedback! We can confirm we have shipped the order the first business day after it was placed, which was March 18, 2019. It can take 14-21 business days for your package to arrive since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. The invitation to review the product is an automatic invitation that is sent out a certain amount of time after the order is placed. It is unfortunate you are disappointed about the automated invitation. Although the invitation is automated we truly care about your purchasing experience and will take this feedback into consideration. We have a high-quality standard that has kept Bronson Laboratories in business for over 60 years. We would love to assist you with all your vitamin needs. Please contact us directly. For more immediate assistance you would want to call our international number 801-443-3005 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 9, 2019

Dear Deane, Thank you for taking the time to give us feedback. We are sorry to hear you were promised free shipping and did not receive it. Usually, we give free shipping at $49.00 on our website. If you were promised free shipping for another reason we would need you to contact us directly for further assistance. Please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 3, 2019

Dear Arkadiusz, We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was March 22, 2019. It can take 14-21 business days for your package to arrive since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 1, 2019

Dear Peter, We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was March 8, 2019. It can take 14-21 business days for your package to arrive since it has to go through customs. Please allow the estimated time for the package to arrive. If you still have not received the package please contact us for further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care