Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsApr 28, 2020

Dear Suzi, Thank you for taking the time to give us feedback. We are extremely sorry for the frustration you experienced in trying to contact Bronson Customer Service in the last couple of weeks we have been extremely busy. Unfortunately due to the pandemic, there is a worldwide parcel delivery time delay. We can confirm your order shipped on April 11, 2020 We do want to ensure you are satisfied with your purchase please let us know if you have not received the package within 3-4 weeks. Also, check your email for more information regarding this order and review. For more immediate assistance you can call our international number during normal business hours. 1-801-443-3005 Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 28, 2020

Dear Scott, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm we have shipped the order the first business day after it was placed, which was March 26th, 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. With a nearly 60-year legacy of providing vitamins and supplements backed by science, Bronson Laboratories is here to support your health and wellness intentions today, tomorrow, and beyond. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 28, 2020

Dear Mike, Thank you for taking the time to give us feedback. We are extremely sorry for the frustration you experienced in trying to contact Bronson Customer Service in the last couple of weeks we have been extremely busy. It appears our representative responded to your emails each time you sent us an email to our customer service email, Sorry if you did not receive this correspondence. It explains, Unfortunately, due to the pandemic, there is a worldwide parcel delivery time delay. We do want to ensure you are satisfied with your purchase please let us know if you have not received the package within 3-4 weeks. For more immediate assistance you can call our international number during normal business hours. Please do not hesitate to contact us if you need further assistance. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 28, 2020

Dear Valued customer, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm we have shipped the order on April 6th, 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. With a nearly 60-year legacy of providing vitamins and supplements backed by science, Bronson Laboratories is here to support your health and wellness intentions today, tomorrow, and beyond. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 28, 2020

Dear HPB, Thank you for taking the time to give us feedback. We are very sorry you had a bad experience with your order delivery. Unfortunately due to Covid-19, we have had to reduce the number of staff in the lab and warehouse to try and prevent the spread of the virus. Also, many more people are ordering now than before so this is also causing a delay in the shipments. Normally we ship the orders the first business day after the order is placed and we are doing everything we can to get the order shipped as quickly as possible. It usually takes 14-21 business days for the orders to arrive in the United Kingdom. Please allow a couple of more weeks for the delivery of the order. If you have any questions or concerns please do not hesitate to reach out to us. For more immediate assistance you can call our International number during normal business hours 1-801-443-3005. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 28, 2020

Dear Roger, Thank you for taking the time to give us feedback. With most supplements, it is good to take the product for several months before analyzing the results. We want to ensure you are satisfied with your purchasing experience. Since 1960, Bronson has been providing families with the highest quality products and the finest customer service available. This 50+ year heritage speaks for itself. Your complete satisfaction is our highest priority. That’s why every Bronson product is backed by a one-year, 100% customer satisfaction guarantee. If you’re not satisfied at any time or for any reason, simply contact us for a full refund. Please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsApr 23, 2020

Dear Claire, Thank you for taking the time to give us feedback! We can certainly understand why you are frustrated with receiving your order. We do apologize for the delay in responding to your inquiries and shipping the order, the orders have been delayed by about 5 to 10 business days and it usually takes 14-21 business days for the orders to arrive during normal circumstances. We can confirm your order shipped out on April 7, 2020. It will take at least another week for the order to arrive. If you have not received the order within the estimated time please contact us for further assistance. For more immediate assistance you can call our international number 801-443-3005 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsApr 28, 2020

Dear Alex, Thank you for taking the time to give us feedback. Usually, the review request is sent out a couple of weeks after the product arrives. Unfortunately due to Covid-19, we have had to reduce the number of staff in the lab and warehouse to try and prevent the spread of the virus. Also, many more people are ordering now than before so this is also causing a delay in the shipments. Normally we ship the orders the first business day after the order is placed and we are doing everything we can to get the order shipped as quickly as possible. If you have any questions or concerns please do not hesitate to reach out to us. For more immediate assistance you can call our retail number during normal business hours 1-800. Please do not hesitate to contact us if you need further assistance. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service