Mary Louise N.
I have been using Bronson by phone for…
I have been using Bronson by phone for decades. Recently I was on hold for too long twice and decided to try online. It was convenient and easy. One product was listed as Out of stock so I did not attempt to order it. After placing my order I discovered that I could have signed for shipment when product available. It was too late and I did not wish to incur shipping fees for one product. This is annoying and should be corrected in order to clarify your procedure. For now, we are doing without the product.
Response from Bronson VitaminsMay 16, 2019
Dear Mary Louise, Thank you for taking the time to give us feedback. We are happy to hear you have been such a loyal customer with Bronson. We do apologize call volumes have been higher than usual. We are happy to hear you found our website to be convenient and easy to use. We do allow you to place items that are out of stock on back order and they would ship as soon as the product becomes available. This feature is not available on our website because you would be charged right away and we do not want to charge you for an item until it ships. You can call our retail number at 1-800-235-3200 and we would be happy to assist you with a back order. We do want to make sure you are satisfied with your Bronson Services. Please contact us if you need further assistance. You can reach us by sending an email to [email protected] or call us toll-free 1-800-235-3200. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service




