Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsMay 11, 2020

Dear PG, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm the order was shipped the first business day after it was placed, which was April 23rd 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. With a nearly 60-year legacy of providing vitamins and supplements backed by science, Bronson Laboratories is here to support your health and wellness intentions today, tomorrow, and beyond. If you need additional assistance or more information, please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsMay 11, 2020

Dear Ken, Thank you for taking the time to give us feedback. It looks like you should have received this order by now. We have been trying to correspond with you through email. We have put in a request to refund the order and this will be processed as soon as possible. We do apologize for the delay in receiving the order. We have had to change procedures and protocols to try and prevent the spread of the Coronavirus. We do want to ensure you are satisfied with your purchasing experience, do not hesitate to contact us if you need further assistance. Please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsMay 11, 2020

Hi Stephanie, Thank you for taking the time to give us feedback. We are sorry to hear you have not received our email responses We did reply to your email on April 25, 2020, regarding the duties and taxes you were charged. Duties, tariffs, brokerage fees and local taxes, they cannot be anticipated or estimated and this is why they are not included with the International shipping cost calculated at the time of checkout. We do not benefit from these taxes they are collected for your local government. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. If you ever have any questions or need further assistance please do not hesitate to reach out. We are here to support your health and wellness intentions today, tomorrow and beyond. You can call us at 801-443-3005 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 11, 2020

Dear Esther, Thank you for taking the time to give us feedback. It seems as if you should have received your order by now. It was shipped out on the 26th of March and usually takes 14-21 business days to arrive. If you have not received the order please contact us so we can confirm the shipping address and status of the delivery. We are very sorry for the delay, we have had to make so changes to our procedures and protocol to try and prevent the spread of the Coronavirus. Here is a coupon code that will give you 20% off you next Bronson order CST-US4-25S. If you need further assistance please let us know you can call our international number 1-801-443-3005 or email us at [email protected] during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 7, 2020

Dear Terence Hayes, Thank you for taking the time to give us feedback! It shows you are long time customer with Bronson so we are sorry to hear you a disappointed with the shipping. Due to the pandemic, we have had a higher-order volume then usually which created a delay with the shipping. We did add a notice on the website at the time you placed the order, stating the shipments were delayed by 5-7 business days, We are sorry if you did not realize this at the time the order was placed. We have sent you some correspondence to your email address regarding this order please review the email and reply and let us know if you have any questions or need further assistance. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Customer Service

Response from Bronson VitaminsMay 7, 2020

Dear Tom, Thank you for taking the time to give us feedback! We are extremely sorry it was not clear on our website, the order would be shipping from the United States. We have updated the website with a note showing we ship the products from Hauppauge, New York. We are shipping with DHL as much as possible and this does provide tracking information for the shipments. Due to the pandemic, we have had a higher-order volume then usually which created a delay with the shipping. We did add a notice on the website at the time you placed the order, stating the shipments were delayed by 5-7 business days, We are sorry if you did not realize this at the time the order was placed. We have sent you some correspondence to your email address regarding this order please review the email and let us know if you have any questions. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Customer Service

Response from Bronson VitaminsMay 8, 2020

Dear Linda, Thank you for taking the time to give us feedback. After reviewing your account it appears we set up a reshipment of the order you did not receive but the item was out of stock so we are unable to ship it out immediately. We do have other vitamin c products available if you are interested in using a substituted until it becomes available. We can also issue a refund for the order if you would prefer that over waiting on the backorder. We would like to make sure you are satisfied with your purchasing experience. Since 1960, Bronson has been providing families with the highest quality products and finest customer service available. Please let us know if there is more we can do to assist you. Please call 1-800-235-3200 or email customer service if you need further assistance. Our business hours are listed below. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service

Response from Bronson VitaminsMay 8, 2020

Dear Heike, Thank you for taking the time to give us feedback. We are sorry to hear you did not receive a response in your email from our customer service team. We have checked our emails and it does show we received and responded to several of your email messages. The responses to your email may have gone to a spam or junk folder. When shipping internationally it can take 14-21 business days for the order to arrive. Unfortunately due to the pandemic, there is a worldwide parcel delivery time delay. We do want to ensure you are satisfied with your purchase please let us know if you have not received the package within 3-4 weeks. For more immediate assistance you can call our international number during normal business hours. 1-801-443-3005 Please do not hesitate to contact us if you need further assistance. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service