James R.
DO NOT DO BUSINESS WITH THESE CROOKS!!
DO NOT DO BUSINESS WITH THESE CROOKS!! These crooks quoted $225 to install my gas-log assembly BASED ON A COMPLETE SET OF PICTURES that I emailed them of the assembly AT THEIR REQUEST. They then had me e-sign a full contract and collected a $125 deposit to schedule the work. The technician arrived today, took one look at the EXACT hardware from the pictures that I sent them, and immediately proclaimed that the only thing that he was here to do was to 'connect the gas line.' That proclamation started a 30-minute quagmire of hostile phone calls with Company leadership that resulted in their sending the technician home with NO WORK BEING PERFORMED, and further resulted in their repeatedly shaming me for my anger given that there were other customers in the area with broken pipes and no water from the recent ice storm that they were somehow ignoring in order to provide me with the service that THEY scheduled for today. They have further refused to refund the $125 deposit and move on from this terrible situation, suggesting that I take even more time off of work to meet them at the house at a later date for the install that they should have performed today per the contract to which we agreed in writing. So, I'm out $125, I've taken off unnecessary time from work, I have been treated like crap by an unprofessional business, and I have ABSOLUTELY NOTHING TO SHOW FOR IT. DO NOT DO BUSINESS WITH THESE CROOKS!!