Brite Star Moving & StorageReviews of britestarmoving.com

Whatever you do, DO NOT USE THIS COMPANY!!! It all started with a google search when I was immediately bombarded with many moving companies. One of the emails was the following: Tuesday, 07/16/2024 Hello, this is Carlene with BRIGHT STAR MOVING & STORAGE AMERICA'S MOST TRUSTED MOVING COMPANY We are a 5-star A+ rated for moving service. We have been trying to get in touch with you , but unfortunately, we haven't been able to reach you. Are you still in need of a moving company? If yes, please do not hesitate to contact me either by phone 352-353-2037 or text. We are fully licensed and insured by the Department of Transportation. We are excited about the prospect of working with you and assisting you with your relocation. Thank you for considering us, and have a splendid day! Carlene Within minutes Carlene called and went on and on about how they were a family run business, she’s worked for them for 18 years and willing to offer me a free estimate. I explained I could only guess on what I had to move, very little furniture, mostly boxes and gave my best guess. She provided a great quote $1320, but, I had to confirm today. I asked what if I had a few more items, she told me not to worry I had 300 cubic feet and based on what I told her there would be plenty of room to add more items. By the way, the movers are brokers and don’t work for this company. A couple of days prior to the move I received a call from Dannie to reconfirm our items, my 2 twin beds with mattresses turned into 2 box springs, 2 bed frames 2 bed footboards, 2 bed headboards and 2 mattresses. They really get caught up in the number of pieces which I didn’t understand. My 2 dressers were now 3 because one had a mirror. I did add 20 small boxes, 1 gaming chair, 8 tote bags, a puppet house and barbie house. Dannie said she was going to have to re-do the quote, because I went from 35 pieces to 71, I asked why it mattered that I was told I had 300 cubic feet and Carlene told me there was still room on the truck. I also asked why Carlene listed items such as the beds as 2 pieces and now that number has grown to 10. My quote doubled and now they were charging me $2545.22, this increased the cubic feet to 531. I should have canceled at this point, but I was going to lose my deposit. When the movers arrived they packed all the smaller stuff in the truck, it looked to be about 6ft, by 5ft, nowhere near the 531 cubic feet. The movers said they reached 71 pieces, and it was based on whatever came first the number of pieces or cubic feet. They wouldn’t take the beds and dressers. They told us it would be an additional $2400.00, I forgot to mention they demanded we had to pay half the balance before they filled the truck and the remaining balance when they delivered our belongings. So at this point we are already out $1800.00. We told them they weren’t getting any more money, they dropped the price to $1400. We told them to deliver what they had. We were told the movers would give us a delivery date, they said someone would call, on the way out they hit and damaged a tree. I called Bright Star immediately, they told me once they delivered my belongings they would review the phone calls and case with management and would refund if needed. I called every day for a delivery date, no one at Bright Star could help me, I swear the extensions and numbers changed every day. I finally received a call 11 days after pick-up that they would be at my house in four hours. Who operates like this. I’ve been calling Bright Star every day since, I’ve been disconnected and transferred to lines that just ring and no one picks up. This company lied repeatedly to us, they claim to be professional, far from it, they are scammers. We were victims of theft.

If there was an option for negative rating, I would have picked that. They picked up my items a day late, they promised 7-9days delivery, 21 days later, there’s no update and no delivery. They were very quick to collect an upfront payment to hold the booking, afterwards, customer service has been unreachable, they keep passing me from line to line with no concrete feedback. If you want to move cross country, stay away from Bright Star Moving and its affiliates.

Hired Bright Star Moving for a move from GA to NJ $1440.50. Pickup day arrived a hour late. Parked in front of Extra Space Storage, got on elevator, walked about 25-30 feet. Put my boxes inside their box to charge me for supplies of $300 then charged me a Long Haul Fee of $300. I cussed, hollered and screamed and said that I was not paying any additional money. Mover said wrapping was not in my contract and it was. These people are liars. DO NOT USE THIS COMPANY!!!

This companies goes by many names including Broght star and brute star. These good reviews are a scam on here just like them. 3 weeks to deliver when promised 3 days. Damaged and or destroyed many things including my mattresses. Charged double what quoted when no extra space was used. They use 365 moving on Texas as a contract and they are scams as well. Rude and belligerent workers Stay far away both these companies should be shut down

We planned the move from AZ to Ohio. Bright Star told us delivery would be on Monday, July 22. After verifying the date of delivery, we schedule the drive east with family assisting and driving our second car. We got reservations at three hotels along the route. On Monday, July 22, we were told by the movers Bright Star is the broker, Rapid Express removed the furniture from the house, and then took it to a storage unit where it now sits until M&R Expedits Moving and Storage decides to pick it up and deliver it....maybe by August 15. We have been tricked, lied to, and I feel we're about to be victims of theft. We are older; we have medicine in our packed items, all our furniture, clothing, things we use for work... The moving industry needs regulations and oversight because this happens more often than not. I am an insurance investigator and have investigated dozens of these sleezy companies. I urge everyone to contact their state attorney generals and file a complaint. Urge your local politicians to push legislation to control this industry. This is organized crime..... I am going to push and be a giant pain in the ass to these people...fight back; the more voices the more this crime will be hard to ignore....

Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me it would be 3-4 days, and we were missing our desk, and several boxes of sentimental items. When the movers arrived we discovered that we had to sign another contract with another smaller company. We were pressed for time and did not have a choice. We have called several times but neither Brite Star or 365 Movers have been able to help. We paid 2500 for this move and are still missing 1500 worth of items and have no direct person to call to solve this issue. We were sent to a claims website to make a claim where it could take up to 120 days to resolve. This was a terrible experience, do not work with these people, they are frauds.

I had a horrible experience with Brite Star Moving Company. Initially, they persuaded me to sign the contract with them by kind promises of assistance before the move. However, this turned out to be false as they ignored my calls for help continually. After signing, their service quality plummeted from 10 to ZERO. The pickup coordinator was incredibly rude, yelling at me multiple times due to her inability to grasp my frustration over the unexpected price increase. My contract estimated the cost at approximately $1,900, yet on moving day, the price surged by an additional $500. This was baffling because I was assured by the representative that the price would remain fixed unless I added more items to the shipment. Contrary to adding, I also removed two items, but the cost still escalated. They have proven to be dishonest, and I suspect fraudulent practices. Now, this is their tactic: I am about to expose them. They quote you one price, and then on moving day, the driver claims your furniture exceeded the allotted space, demanding additional payment to ship the remaining items because you have to pay for the extra space. The driver also throw in my face that it was only an estimate, and not the final cost. The final cost is not presented to you until pick up day. So, despite assurances that my price would remain fixed, it did not. Furthermore, even when I mention about customers saying this happened to them, they deflect blame onto the customers, claiming price increases are due to additional items being added, but it's all a lie. Read the customer review because this company is also not trustworthy just like the rests of them. If multiple customers report similar issues, it indicates a systemic problem. I anticipate they will use this defense against me also after this review is published. Also, read your contract thoroughly because AFTER YOU MAKE THE FIRST INIALLY PAYMENTD THIER IS NO REFUNDS, so I had no choice but to proceed with the service since I had already paid an $800 upfront fee. However, what struck me as odd was the representative's demeanor; it seemed as though she took pleasure in telling me this. Nice to get your business but afterward their true face is shown. So, now since I know how this company and other work, I am going to tell everyone about their deceitful practice. Without a doubt, this is a dreadful company.

This company is very misleading. My relative was told they would send their on truck, not a 3rd party to move her. They show up on the wrong date, a pitiful looking truck that looked like it was on its last leg, no identification and one (1) man and he was the driver! The inside was messed up around the roof line, her furniture surely would have been in danger of weather. The truck was not the size she had ordered, much smaller. She didn’t trust them so she refused to let the guy load her furniture, now they are refusing to refund her money she had paid because they say she broke her contract. THEY broke her contract by trying to send a piece of junk to move her from Ky to Florida. Beware of this company…they lie, lie. Their customer service girls hang up every time you try to call and explain. It’s pitiful that they would treat a 81year old woman like that when she is on social security and can’t afford to dish out any more money to get moved! It’s a disgrace! There is nothing bright about Bright Star Movers, quite the opposite!