BBC Worldwide LimitedReviews of britbox.com

TV viewers beware. I signed up for Britbox, no questions asked by them. Now the channel won't load and Britbox customer support now says my TV is too old (2017). OK, cancel my subscription but Britbox says no refund on monies paid in advance. Their response was "Enjoy your viewing", which I don't have, through May, 2026. Nice money grab Britbox. Oh, and you can't actually speak to anyone. You have to text.

After paying for a yearly subscription I've discove18082025red the series they advertise is not available to me because I live in Australia. And of course they say T & C's means no refund for the 9 months I have left. Buyer be careful where you live as it seems this part of the world can't view certain things advertised.

Har aldrig oplevet en streamingtjeneste der komprimerer sit indhold SÅ hårdt - det er aldeles uacceptabelt fra et forbruger og seer perspektiv! Et eksempel er 'Red king', hele serien er rød, alt er rødt og rødligt. Alle serier/indhold har et slør over sig, linier er uskarpe, alt i blurret. Jeg elsker engelske krimiserier og jeg ville SÅ meget have et britbox abonnement, men jeg KAN ikke udholde at se på det l**t, det er blasfemi at ødelægge producenter og skuespillers arbejde og samtidig opkræve sagesløse kunder, penge for det!

Had issues with the Britbox app suddenly not working and spoke to Allen Earle M. who never offered a solution to my issue and kept trying to get me off the chat despite still not having access to any content. A Week later Elise P reached out asked me if issue was ever resolved by this time i had cancelled my account. Apparently Britbox has enough subscribers and didn’t need me. Zero concern for their customers i had a subscription with them for years but the first time i had a problem that they couldn’t rectify in 30 seconds, it was reboot your tv, reinstall the app see ya! Yes, i’ll see you later Britbox.

Horrible company to deal with. Very hard to cancel with them for a terminal family member. They cannot find clients with name address and credit card number. Total disappointment. Never use again!

I have Britbox a long time now. Sometimes it's worth it, sometimes not like most of these streaming services Recently, I received an unclear email and, in advertsntly, sign up for a year I, immediately, tried to contact customer service to remain month to month I explained several times that I needed to cancel the annual membership, that it was accidental Repeatedly, I am told that I can revert to month to month AFTER the year membership I have already been charged and will pursue it with my bank After this terrible customer service, I will cancel the membership Poor service loses customers

I signed on for a trial with Britbox and cancelled my subscription before the trial ended, Britbox admit that this was done. But for the last four months they have been taking subscriptions from my account. After a lengthy correspondence they have announced that I shall have to sort it out with the bank!

Now there’s clear technical competition to review how streaming should be, BBC is simply by far the worst offering. Netflix, Prime, ITV Hub, Four, Now, Rakuten, YouTube all work with minimal technical hitches. I watch BBC with bated breath wondering how long until the spinning circle and then “Something went wrong....”. I’ve no bandwidth issues. Everything works except BBC. Dire.