Brilliance New YorkReviews of brilliancenewyork.com

Response from Brilliance New YorkAug 4, 2021

Dear Maria, the item you have ordered has been on back order but we have working diligently to fufill your order. Your order is shipping out today! we will notify you by email of the tracking and if any updates. we thank you for your patience and understanding and we will continue to do our best to ensure you will get your product asap!hoep that you revise the review once you receive your new product:)

Response from Brilliance New YorkJul 1, 2021

Hi Karla we did reply to you and asked you to contact the carrier did you ? I have reshipped your order and will send you tracking soon for your new package.

Response from Brilliance New YorkJun 20, 2021

Dear Chasity. You were notified when ordering the product you selected was on back order when purchasing. That is why you havent received the tracking number which is usually available same or next day. We will send you tracking as soon as your package is ready to ship out. You can contact me directly for additional info regarding your shippment: [email protected]

Response from Brilliance New YorkJun 15, 2021

Hi Lorie, Tahnks for letting us know. we sent you the correct package OVERNIGHT as compensation the correct package.FEDEX couldnt complete the first delivery attempt and yesterday it was delivered. I am here to help with anything else!

Response from Brilliance New YorkJun 15, 2021

Hi kai, I appolgize for that mistake. We wil take care of it for you right away. I had sent you an email to help get you an exchange or refund.