Brilliance New YorkReviews of brilliancenewyork.com

I used to love this company. However I placed an order last year on July 8 2020, and the order status still says processing?? I’ve emailed the company 5 times or more with no response. I would either like my products delivered or a refund. Please help Order #47551 was placed on July 8, 2020 and is currently Processing. Order details PRODUCT TOTAL Perfect Finish Moroccan Argan Oil Hair Serum× 2 $19.98 Diamond Drops Hair Serum with Argan oil and Diamonds × 5 $114.95 Essential Hydration Shampoo with Argan oil× 2 $13.98 Subtotal: $148.91 Discount: -$22.34 Shipping: Free shipping Tax: $0.00 Payment method: Credit Card Total: $126.57 Billing address

I purchased my straightener more than 10 days ago and I haven’t received it yet. I emailed them and haven’t heard back from them. I love brilliance New York and I’ve used their product for years. I’m very disappointed

it was horrible. the box that it came in was horrible & the main box with the straightener looked like it had already been used and there dust on my straightener!

First time ordering from this place, they got lazy and used billing address as my shipping address, and when I noticed on their email, I messaged them and they’re telling me to contact DHL.. I work in this industry.. it’s not the customers responsibility to make sure I get my package.. it’s the companies… lazy shippers not double checking or paying attention to detail…

I haven’t heard anything about my delivery! The email won’t work for me to email or call, I paid for express delivery and haven’t gotten anything or heard anything but y’all were quick to take my money..

It has been almost two months since I ordered and paid for product which has not arrived yet, nor was I given a tracking number. Very bad customer service!! And they starting asking (a month+ ago) for a review on how well I like the product!!!!!?? I would like to add that I have purchased (elsewhere) and used this product before. It's amazing and well worth the money. Just hope it gets to me. It would be nice to have a tracking number.

Life time warranty is a joke. This is the 3rd return. No response to emails for a year. And I still had to pay for the return.

I ordered hair serum products over two weeks ago & haven’t received them yet. Mean, I’m getting requests to rate the product as well as customer service. When I reach out to their Tracking company, they continue to request further information!?!! Where is my product? Or if your having problems supplying, please issue refund.