Brilliance New YorkReviews of brilliancenewyork.com

I purchased a curling wand and it exploded in my hair while I was using it. This item came with a "lifetime warranty" which is bogus because I was never able to reach anyone in that company despite my numerous telephone calls. I always receive the same automated message about them being busy "serving other customers". Even writing emails does not help. Nobody ever responds. I received one automated email two weeks later indicating that someone will be in touch with me in 24 hours but nobody every contacted me! This is a very irresponsible company and their products don't last!

Didn’t get my package and they didnt answerd my email

Yes, I receive it. Thank you 🙏

I love this product but I just received my $87.00 order and all 4 of the products expired 6 months ago...6/21. Refund me please

Hello I have been trying to communicate with you for over a week (mails, chat, phone). I have not received any response from you. I need to cancel o modify the orden No. 51066 I am no longer in USA as of today and I cannot receive the orden in the address that I accredited on November 24, due to the delay in the shipment Please, it is urgent to receive a response from you Thanks Asdrubal

Ordered a curling wand when things were 75% off and it was an incredible deal! They emailed saying they made a mistake and the price of the wand was more than what I paid. I was told I needed to pay additional money to receive the item. The money was taken out of my account. I haven’t received a refund nor a response.

Too long delivery times. I paid too much for DHL thinking that I will get my order quickly and despite this I have not received my order 15 days after purchase. This is why I give a negative rating. It's not about the quality of the product.

I contacted customer service to ask if I could purchase two replacement barrels for my curling wand. The representative told me I would need to purchase a conditioner at the same price but they would send the replacement barrels instead. I paid $55 with shipping, low and behold this bottle of conditioner shows up at my house, not the barrels. I’ve contacted customer service again 3 times with no response. Hopefully someone can see this review and contact me because I’m not sure what I’m supposed to do with a $55 condition I can’t use.