brighthousefinancial.comReviews of brighthousefinancial.com

If there were a minus star, I would use it. These people have the worst customer service I have ever experienced. The Philippine-based team specializes in obfuscation, ignorance, and lies. Call 1, Nov 17: Get the application, filed the same day, and received an email confirmation of receipt. Call 2: two weeks later, in process, please call back in a week Call 3: Still processing, no claim number available. Call 4: We have not received your application. What fax number did you send it to? What date? From what fax #? Please email us. Gives me the address, and it is the same as the email receipt. Emailed and it was rejected by the mailbox Call 4: Make it to processing, “Jim” tells me payment will be sent by direct deposit within 24 to 48 hours (Dec 22) Call 5: The processing team says information is missing, and they sent you a note. Really? What is missing? I don’t have that info. How was it sent? I don’t know. I want to speak to Payouts. CLICK, hangs up. Call 6: The processing is not done, the team needs more time. I don’t know anything about what Jim said. From “Jomari” (Dec 29) Terrible call quality, some have very heavy Filipino accents, and none are interested in helping in any way. What a disgusting company! The reviews would be funny if it weren't so horrible to deal with them.

TERRIBLE, TERRIBLE, TERRIBLE customer service

I bought the annuity from Brighthouse in 2010 and decided to cancel the policy at the end of August. They charge the total Fees of 3.6% and I wanted to make a change. I cancelled the policy on September 1st and requested the refund of policy to be mailed right away. I am writing this review on October 8th because i still did not get the promised check. My stockbroker made numerous calls making the inquiries and different people gave him different excuses why the check was not mailed. Finally, yesterday, upon my instruction, he threatened them with my complaint to the Security and Exchange Commission, Financial Industry Regulatory Authority, Fedewral Insurance Office, US Department of Treasury, Consumer Financial Protection Bureau, Federal Trade Commission, Florida Insurance Commissioner and Florida State Department of Insurance, they promised to send the check by Fedex. I did not get it yet and wait until Friday. This Company took my money in 1 day when I bought the annuity, but it is taking some 40 days to get it back to me. Totally Unprofessional!!!

A name correction took place on the life insurance policy and I have been struggling for over two months) to get BrighthouseFinancial to also correct my name not only in their documents but also online when I log in. I am not only a policy owner but also a beneficiary so my name needs to be corrected there also. The policy owner sent in forms, I sent in forms, phone calls, etc. every call leads to different answers and they always claim that a letter was sent to confirm the correction but we received no such letters and the correction is not reflected when we log in online. It feels like a circus and I have lost all my confidence in their ability to complete the simplest of tasks. They waste a lot of your time on the phone when you call. We are considering changing, but have been paying into this term life policy for over a decade. I feel I was ripped off.

On Monday, August 4, 2025, I submitted a life insurance claim as the named beneficiary — including the completed form, death certificate, and the annuity contract number (clearly listed on the first page and in the subject line of the email). By Thursday, August 7, I had received no confirmation or updates. I called BrightHouse three times in one day just to get answers: • The first rep (a foreign call agent) transferred me to MetLife, a completely unrelated company. • The second rep couldn’t verify anything and treated me like I didn’t know how to send an email — even though I had confirmation that it was received. • The third rep finally told me my email “hadn’t reached the processing center.” I had to demand to speak to a supervisor. The senior advisor told me my claim wasn’t processed because I didn’t re-enter the contract number on page 2 — even though it was already listed elsewhere. This requirement was never clearly stated on the form. As a result, my entire claim was left sitting in limbo. I was told I’d need to call back again on Friday, August 8 just to find out if the email had been located and sent to processing. In other words, BrightHouse made it my responsibility to manage their failure — while grieving, in financial distress, and doing everything right on my end. This company has shown: • Poor communication • Untrained customer service reps • No urgency or empathy • A broken, unclear submission process If I hadn’t followed up multiple times, my claim would still be ignored. BrightHouse Financial does not care about beneficiaries. If you’re considering this company — don’t. There are better, more compassionate alternatives out there.

As the executor of an estate and while grieving the death of my mother I have had the unfortunate pleasure of dealing with the unprofessional, rude and completely incompetent folks from Brighthouse. They have given me wrong forms, wrong addresses and lied to my face numerous times. I have been hung-up on, screamed at and treated like absolute garbage all while trying to settle the estate of someone who was a "customer" of their company. I cannot recommend them LESS

I had an annuity with Brighthouse Financial for years and when I decided to surrender it, they were dishonest about what it would cost to do that. They withheld way too much, but wouldn't honor what they told me. Their investments over the years also lost a lot of my money instead of growing it as they should have. DO NOT INVEST WITH THIS COMPANY!!

I have two annuities with Brighthouse Financial, worth over a hundred thousand dollars together. I am more concerned about online security breeches, having experienced several, than I am about receiving paper documents. Given that my mailbox is not located out on the street, I choose to get my quarterly statements via snail mail. So tell me... what sort of idiot mails sensitive financial information in an OPEN ENVELOPE???? No, neither envelope was opened or damaged in transit. They were never sealed to begin with! It's lucky the forms got all the way here without falling out! My personal information, policy numbers, address, and balances were all right there for anyone who felt like taking a look, and for all I know, someone did. How hard is it to moisten the envelope and close it? Hard to believe anyone would be that careless. I'm sorry I trusted them with my investments. I suggest you don't.