Bright CellarsReviews of brightcellars.com

Very mediocre wines at best. Not worth the price unfortunately.

Bright cellers is sending me unsolicited texts trying to get me to buy wine. I finally inappropriate that they're spamming me to buy stuff. I will never buy from a company that approaches me in this unprofessional fashion

Terrible customer service. We bought a case of their wine, which was barely drinkable. Tried to get a refund, but the best they could do was produce replacement ONLY if we ordered an additional case.

Very misleading, seemingly purposefully hard to use website, multiple mistakes charged to my credit card the company didn't take the right accountability for... the list goes on: this wine delivery service is not worth it and does not have the customer in mind, to say the least. The first time I ordered I got wine and was offered a one-time choice of cheese. I remember this, because I'm allergic to dairy and only decided to agree to buy cheese for the friends that I was having over when the wine would be delivered. Lo and behold, first order, they charge me for extra for 4 cork screws I didn't order and I have to have a back and forth with other customer service who says it was a "glitch" (if you know about it, why didn't you correct the price yourself before I had to catch this later?) I get no receipt for the single cheese order except after it has been delivered, with no mention of it being a subscription, from a different email (this is to be expected but it would be nice to let the customer know to be on the lookout) and over the course of a month am flooded by emails after email from their company and"Izzy" a bright cellars rep. There is no way to discern important emails from the company in this flood of advertisements. Second shipment comes around and turns out they have sent and charged me for cheese again! Yum. Call up customer service, as the website is probably purposefully misleading and it very hard to figure out how to cancel (pro-tip you need to email a concierge and it's at the very bottom of the website where you wouldn't expect) and am on the phone for a while as the customer service agent tries to mansplain to me that I agreed to the cheese subscription terms and agreements (huh? how?) while providing me with no proof, and I let her know I received no initial receipt on my end. I then have to be stern (annoying- millennials trying to sound stern is sad) to insist that wasn't what I agreed to. Her response? "Sorry, I can't remember what the website said when you ordered this" over and over. Why should she? Manager finally gave me a refund. Also, yes, all the wines tasted the same and weren't worth it, and I cancelled the subscription finally.

I used a discount code for my first purchase and with the discount the price wasn’t terrible... However, at the time of signing up I didn’t realize it would cost $90 for 6 bottles normally! Compared to other wine subscription services that price is pretty ridiculous. On top of that, you can only delay your subscription by one month instead of indefinitely like you’re able to do on other subscription services. I decided to cancel after my first purchase because of the price alone. I have yet to try the wines but on the user end the website is super suspect and not transparent. You can’t cancel on the website without emailing or calling but for some reason you can resubscribe with the click of a button on the website after you have already canceled? I just think it’s odd to make it so difficult to stop the subscription but so easy to decide to keep it going. It feels like they purposely make it difficult to scam people out of money. EDIT: I’ve since tried 3 out of 6 of the bottles and I’m not impressed at all. They’re okay, not so bad that I won’t finish the bottles eventually but definitely not worth $15 per bottle imo. I’ve also noticed that most brands are in-house brands so it makes me think that they make the wine super cheap and then inflate the price for the service.

I received my first box today and I was initially very pleased by how nicely packaged it was. The bottles were nicely presented and very well protected. However... I tasted three of the six wines with my family and they taste suspiciously similar. I feel scammed. It seems they bottle the wines themselves and then just use the different stickers to brand them differently, but it's quite strange for wine to taste so similar and have the exact same color. I have a decent selection of whites and there are clear variations in the depth of their golden tones, except for the 5 (6th bottle was a Rosé) I received from Bright Cellars that look just identical. What's going on?