BridgeCom Systems, LLCReviews of bridgecomsystems.com

I have contacted BridgeCom several times for technical assistance with my AnyTone D878UV and also with questions regarding the new AnyTone Maverick. Amy in customer support and Gray in technical support were both friendly and very helpful in resolving my issues and answering questions prior to ordering my new Maverick transceiver. The radio arrived within a few days and I am very happy with my purchase. Well done Amy & Gray. Thank you!

When I joined BC University I had issue with the acceptance e-mail. Ron was great help in solving the issue and got me connected. It goes the same with Amy. I called the next day as I could get on BC+ University, but was unable to access the training section. Amy was extremely helpful and got me connected like in seconds. I signed up for the month to try it out and looks like at the end I will be renewing for a year. Thanks so much.

I am a net controller for our local amateur radio club I engaged BridgeCom technical support with an integrated solution request. Lucas from BridgeCom helped me through a difficult configuration and really took a personal interest in helping me. This should not go unnoticed. It speaks of a phenomenal organization.

Very customer focused company that provided over and above support for new users to DMR radio.

I purchased a 578uviii plus. When the radio arrived, I had issues trying to program it. Turns out the cable was defective. I ordered a new cable from Amazon and it resolved all of my programming issues. After expressing my concerns with BridgeCom, Ron, the owner of the company personally called me and expressed his concerns about any issues I had with the product or staff I spoke with. He offered to reimburse the cost of purchasing the new cable and apologized that the issue wasn’t corrected sooner. I have a true appreciation when the owner of a company takes time out of their schedule to personally ensure a customer is receiving the level of service they expect.

My experience with BridgeCom Systems in Smithville MO began two years ago. At that time I became interested in Digital Mobile Radio (DMR), a burgeoning field in amateur radio. I heard about BridgeCom Systems from two friends in my local amateur radio club who spoke highly of the company and their products. After doing extensive online research I found the company's website and also discovered literally hundreds of YouTube videos produced by their staff about all facets of DMR. The videos were easy to follow. They covered the basics of Digital Mobile Radio from unboxing their radios to the complex task of programming them. I was a college professor for 40 years and was actively involved in assessing colleagues teaching effectiveness for promotion and tenure. I can attest that the quality of instruction on those videos is outstanding. Each member of the staff teaches the respective topics in a clear, concise and stepwise manner. No former knowledge is assumed. I was also impressed that the CEO of the company (a licensed ham radio operator) was actively involved both in teaching and producing the videos. BridgeCom Systems provides video courses through BridgeCom University free with the purchase of their products. They also have ongoing webinars about recent advances in amateur radio. I submit that level of consumer support is unparalleled. Then there is the radio! I purchased the Plug and Play package which included the AnyTone 878UVII Plus, the SkyBridge hot spot, the Ultra Code Plug, a spare battery and the four year protection plan. I heard on airwaves and witnessed in YouTube videos the complexity of programming AnyTone radios. The process is far from intuitive and not for novices or newcomers. I have been an amateur radio operator (Extra Class) since 1958. My career was not in the fields of electronics, technology or engineering. So I took BridgeCom Systems' recommended course of action. I let the pros do the work. The radio came to me completely programmed and ready to use on hundreds of national and international Talk Groups. While I heard other hams discussing their utter frustration with programming or debugging their AnyTone radios, I was making contacts with fellow hams across the United States and in 70 countries around the world. Every contact I made the operator I talked with complimented the clarity of my signal and the excellent quality of the audio. I found that BridgeCom Systems' contention, unbox the radio and talk to the world in minutes, was spot on. After using the radio for a few months some problems developed. The radio was intermittently dropping the audio from the station I was working. Also, there were a few minor features of the AnyTone 878 that were inscrutable to me. That meant going online to Technical Support and putting in a "ticket." That was easy and effortless. I received an acknowledgement of receipt of the request literally within a minute. Within a day, a technician, Jeremiah Mulford, contacted me by email to set up a remote session to address the problem. Every time I had difficulty with the rig I followed up online with Jeremiah. In all cases the matter was solved immediately. Jeremiah is the resident expert who deals with customer support. In our encounters I found him patient, responsive, brilliant, pleasant, knowledgeable and able to solve my problems immediately. There just aren't enough superlatives to describe Jeremiah. My wife managed a large Real Estate Company and she marveled when I told her about his commitment to the consumer. He became a household name. She would say "have you talked with Jeremiah today." BridgeCom Systems also has a Support Group on Facebook. There is no fee to participate. When new members join there is a welcoming message from the CEO. I go there almost daily and have learned so much from the expertise in the group. This is yet another example of BridgeCom Systems' outreach and customer support. I have no personal or political affiliation with BridgeCom Systems. I write this in all honesty as a fellow ham with six decades of experience on the airwaves. If you are an amateur radio operator, Old Timer or novice, who is interested in DMR look no farther than BridgeCom Systems in Smithfield Missouri. You will get a high-quality radio, superlative customer service and a seamless transition into the fascinating field of Digital Mobile Radio.