BREDAReviews of bredawatch.com

I purchased a watch with a clear strap. Over time the strap yellowed. I asked Breda customer service for a new strap. They initially wanted to charge me for shipping and replacement, but I insisted there was no warning about the strap (at the time) and they agreed and replaced the band free of charge. Grateful for their support.

What exceptional customer service!!! I could not get a new battery to seat properly and decided to take out a screw which I immediately lost as it is so small. Went to the Breda website and discovered they replaced batteries for free (you do have to pay for shipping both ways, but it was under ten dollars - far cheaper that taking your watch to a jeweler). I am more that satisfied with Breda - wish more companies emulated their customer service!

The customer service was responsive and extremely helpful, I don't live in the US so I really appreciate the quick responses on how I can ship my watch to the US for repair. And the repair was impeccable! My watch came back looking like new, I would definitely be purchasing more watches!

I experienced great customer service in the way of timeliness and knowing what to expect.

The customer service with Breda is phenomenal. They’re incredibly responsive and personable, and were able to get my watches repaired quickly and with no inconvenience to me. In terms of the watches themselves, they’re high quality, affordable, and most of all unique—there’s really no other watch out there that could be confused for a Breda. Great company. Edit: Just got my watches back, and are you kidding me? Not only did they get new batteries, they were thoroughly cleaned (4-5 year old watches) and sent back in stylish, branded boxes. Ridiculously good customer service. Thanks everyone at Breda.

Been a customer for years after finding Breda online and then putting the gf onto them after trying out a few watches. No order processing errors or shipping issues what so ever, all watches came fast in perfect condition inside their beautifully designed and thoughtful packaging. At least 5 years and 5 plus watches later, one of the leather bands started to show signs of wear. Now I’m impressed such a low priced watch held up so well for so long (pretty moderate wear to the office and on weekends for years) and the signs of wear were barely minimal at best, so my expectations were already exceeded. Then I saw they had a repair service I didn’t even know about detailed on their website. I figured I’d shoot them a quick email to see how that went about. Safe to say they exceeded my expectations there as well. Customer support was quick and extremely thorough. Here I was just sending a quick email inquiring what their repair process entailed, and I came out with a complementary replacement band and a promo code for a future purchase. Can’t recommend these guys enough. I’d be astonished if you could find a domestic company pumping out higher quality watches for this price point. Not to mention their top notch customer support and TX based heartstrings. Keep it up.

I have loved the quality and design of BREDA for a while now with my two watches but I wanted to write a review specifically on their customer service/repairs. They went above and beyond! Communication was quick and informative - I needed to replace my watch battery along with a new crystal case since mine had a slight chip after wearing it every day for 3 years. I received my watch back in beautiful packaging and not only were the face and battery replaced but the hardware and straps looked to be brand new (or they are wizards at restoring)! I will be a loyal customer for as long as they are around, couldn't recommend any higher.

My customer service rep did an amazing job! They went above and beyond to meet my request. They deserve a raise for the level of attention to detail and service they provided!