BREDAFounded in 2009, BREDA is a lifestyle brand creating reimagined classics coupled with modern elements. Each timepiece is designed to be cherished—to collect stories, to live a long life, and to be rediscovered season after season. With a vision anchored in self-expression, BREDA aims to form inclusive collections, collaborations, and conversations—celebrating individuality and ever-evolving personal style.
BREDA (bredawatch.com) has 93 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Martine C.
Ordered the watch from Canada. Never received the watch and the money was not refunded.
Response from BREDAAug 28, 2023
We apologize for any confusion. Our records indicate that we sent you two follow-up emails regarding this issue. Your refund was successfully processed on August 16th. If you have any further concerns, please don't hesitate to contact us. We'd love to assist you in any way we can.
ADIL P.
Ordered the watch from Switzerland. Never received the watch and the money was not refunded.
Response from BREDAJul 31, 2023
Hi Adil, We deeply apologize for the experience you've had with your purchase. I've gone ahead and offered you a full refund for your order as return tracking shows that it was successfully delivered back to our fullfilment center. We are very sorry for the delay that took place. Should you have any further questions please do not hesitate to let us know.
Daniel B.
I returned a watch. They initially attempted to claim the watch box was empty, then claimed we sent back the incorrect watch. They will attempt to scam you out of paying for your returns. Don't buy anything from this dishonest company.
Response from BREDAJan 25, 2023
My sincere apologies for any inconvenience that you've experienced during this process. I do completely understand your frustration. We always strive to give outstanding service and we’re saddened to see that we missed the mark here. There are very rare instances when we have to deal with an issue like this. In accordance with our return policy, we, unfortunately, cannot accept returns that arrive empty. If you wish to discuss this matter further feel free to respond to our email thread.
Grace J.
The first order I placed with them, the watch came damaged. It looked used. The glass had a scratch, links were missing, and the watch face looked NOTHING like what was posted on the website. I filed a return through their website and mailed it back to get refunded. They mailed it back to me, no notice, no email, nothing. I've reached out to customer service and am waiting on a reply. One star for the fact that nothing went wrong with my second order.
Response from BREDAJan 17, 2023
We are very sorry to hear that this was your experience with Breda. We sincerely appreciate you letting us know that we didn't meet your needs and hope you will give us the opportunity to make this up to you. This experience is in no way what we intended, and for this, we deeply apologize. Would you mind providing your order number so I can take a look and see if this has been resolved. Looking forward to hearing from you.
Jack
Bought a watch from Breda - the Visser Metal. After 11 months the movement broke. No local watch repair shop could fix it. Breda said they would repair but postage would cost more than just buying a new watch. Great looking watches but I wouldn't trust the quality again, especially without free repair, even with the warranty - warranty means very little unless you're based in the US.
Response from BREDAJan 17, 2023
Hi Jack, We are terribly sorry to learn that we have let you down. Your constructive criticism allows us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. We'll be sure to pass it along to the appropriate teams for consideration. If you have any further feedback or concerns please contact us at [email protected]. Thank you
Jeppe L.
Poor quality watch! Dont advertise a product, that cannot be delivered! My watch broke after 2 weeks. The pictures on their website gives you a false impression. I cannot recommend anyone buying something from this company.
Response from BREDAJan 17, 2023
Hi Jeppe, We are terribly sorry to learn that we have let you down. Your constructive criticism allows us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. We'll be sure to pass it along to the appropriate teams for consideration. If you have any further feedback or concerns please contact us at [email protected].
Katherine M.
You should not buy Breda if you live internationally. I had the worst customer experience ever from this brand. (Living in Paris, FR). I ordered the package in October, by Mid November I hadn’t received it. I reached out to customer service as I noticed my credit card was charged despite not receiving the watch I ordered. The interaction went like this, I asked for a status inquiry on my order. The customer team said they would look into it. They confirmed my order address, it was correct. I mentioned 3ème étage in French in the email (third floor in English). Customer service then proceeds to blame me that this is why I hadn’t received my package, despite my name being on the inner phone and having the mailbox in the lobby. Next I contact them again and they say the package was “stolen”, I say it is unlikely, I previously lived on a very safe street near the US Embassy and presidential palace , there are cameras everywhere. Despite, I ask them to look into the matter further and contact Le Poste, so I know what to do. They do none of this, and they offer no resolution or proof of delivery they then claimed they “had” after the package was “stolen”. I ask to see the proof of delivery, they never send me a screenshot or any proof. It is now December, my order was from October and my credit card bill has already been paid/ charged. In conclusion do not order from Breda unless you want lackluster customer service, to not receive your watch, and to still get charged for it.
Car
WARNING: Breda is desperate for customer and will do anything to retain the money you give them. I bought a watch, it arrived completely ruined. Their CS team wanted me to pay for return shipping despite sending me a ruined watch (?!?!), and when they finally sent me a return label they charged me a 60 usd dollar processing fee (?!?! x2). Also, the team takes 5 days to reply to each communication, and sometimes doesn't reply at all (three times I had to follow up to get a reply). It seems they take time in the hopes you forget about it and they can keep your money. BAD BAD BAD
