Necati emir B.
Fraud alert!!
Fraud alert!!! I have given my order in 07.Dec.2021, there was no confirmation until 14.Dec, after i have sent emails several times, they confirmed that the shipment was made 15.Dec with delivery date of 28.Dec. i will be in travel on thise days so i asked them to cancel the shipment. After that day, for about 20 days now, brazilian or european branches are not returning whatsapp msg even it was read, no return to e-mails, their hotline is always busy even i tried 3 hours. I can not find out what happened to my cargo, no re-shipment, no refund, not a single answer, they went all silent. Shop from elsewhere.
Response from Brazil KeratinJan 6, 2022
Hello, Necati! How are you? We apologize for this, unfortunately we had a delay from the supplier, which delayed the shipping of the order. You contacted us requesting the cancellation of the order, we immediately contacted the carrier to stop the shipment. We were waiting for an answer from the carrier, but we have not had an answer yet. As we talked on WhatsApp, we don't want to keep you waiting any longer, so we have already refunded you the amount paid! If you have any questions, please feel free to contact me. Best regards, Rafaela G.