Brazil KeratinReviews of brazil-keratin.com

Response from Brazil KeratinJan 17, 2023

Hello, Yamil! How are you? We are very sorry for this, our supplier did not have the product available and couldn't give us a deadline, which is why we contacted you to inform the situation and ask how you would like to proceed. I checked and the refund for your order has already been made, we remain at your disposal for any other questions you may have! We have several products that are similar to this one that we believe you may like and we can recommend some to you if you want! Best regards, Rafaela G.

Response from Brazil KeratinDec 22, 2022

Hello, Cristina! How are you? Unfortunately we had a delay from the supplier, we apologize for that. Normally we don't have this kind of problem, the delay is due to a problem with our supplier's carrier. But we received the products and we sent your order yesterday! Your order should arrive within 3-5 business days! We apologize again for this and we understand your frustration. If you have any questions, please feel free to contact me. Best regards, Rafaela G.

Response from Brazil KeratinNov 28, 2022

Hello, Crerlia! How are you? We are very sorry for this, normally we don't have complaints about this product as it is one of our best sellers, so we found this report unusual. Since it is a product with chemical components, we always recommend that it is applied by a professional, because he will know the correct amount to be applied and will also do a lock test to check if you will have any reaction with the product. Once again, we are sorry for what happened and we hope that we have an opportunity so you can have a better experience with us! Best regards, Rafaela G.

Response from Brazil KeratinAug 4, 2022

Hello, Valentina! Customs inspectors in Brazil are on strike, so the orders are taking longer than usual to be released. We apologize, this is beyond our control. The estimated delivery date is August 8th. Any questions, please feel free to contact me. Best regards, Rafaela G.

Response from Brazil KeratinAug 4, 2022

Hello, Diana! This product is missing with the suppliers, it took us a while to get it for you. But we got it and shipped it last week, as we informed you! The expected delivery date is today, August 4th. If you have any questions, please feel free to contact me. Best regards, Rafaela G.

Response from Brazil KeratinAug 4, 2022

Hello Beatriz! We had a problem with the supplier of one of the products, we apologize for that! But we shipped the order on July 22nd, as we informed you, and it was delivered on Monday, August 1st. If you have any questions, please feel free to contact me. Best regards, Rafaela G.

Response from Brazil KeratinAug 4, 2022

Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Rafaela G.

Response from Brazil KeratinAug 4, 2022

Hello, mauricio! All our products are original and go with an invoice. The product has the seal of authenticity on the side of the bottle, you can check the originality of the product on the brand's website with the code that is on the seal. All the Steps 2 of 1 liter have this seal, which proves that the product is original! Regarding delivery time, we shipped the order the next day of the purchase. But the Customs inspectors in Brazil are on strike, so the orders are taking longer than usual to be released. Actually the order took 10 business days to be delivered due to this Customs situation. If you have any questions, please feel free to contact me. Best regards, Rafaela G.