Brazil KeratinReviews of brazil-keratin.com

Response from Brazil KeratinAug 7, 2025

Thank you for reaching out, and we’re truly sorry to hear that your experience was not as expected. We would like to emphasize that we carefully reviewed your case, but according to our return policy which is public and available on our website the order does not meet the necessary criteria for a return at this time. We value transparency and ethics in all our customer relationships, which is why we strictly follow the established guidelines to ensure a fair and secure process for everyone. Pamela A.

Response from Brazil KeratinJun 25, 2025

Hello! Thank you for your feedback and we are very sorry for your dissatisfaction. So that we can better understand what happened and offer you the necessary support, please contact our team on +1 954 633 8079. We will be happy to assist you and answer any questions you may have. We look forward to hearing from you! Wanessa B.

Response from Brazil KeratinJun 18, 2025

Hello, how are you? We have checked that your package was delivered on 06/06 and we hope that everything arrived correctly. We sincerely regret the delay caused by the carrier. If you have any questions or need help, our customer service team is available via WhatsApp: +1 954 633 8079. We will be happy to assist you Pamela A.

Response from Brazil KeratinJan 17, 2025

We want to understand what happened so that we can help you in the best possible way. Our team will contact you shortly to discuss what happened. We are available and committed to resolving this situation together. Pamela A.

Response from Brazil KeratinOct 9, 2024

Hola, podrías comprobar que esta compra se realizó realmente en nuestra web, ya que no enviamos nuestros productos a España.

Response from Brazil KeratinSep 19, 2024

Hello, how are you? We hope you are well. We would like to inform you that we will be in touch with you shortly to better understand what happened and to resolve the situation in the best possible way. Pamela A.

Response from Brazil KeratinSep 13, 2024

We sincerely regret what happened and understand your concern about customs fees. We would like to clarify that these fees are determined by the rules of each country and are beyond our control as shopkeepers. Information on customs fees and return policies is available on our website. We would also like to inform you that you have 7 days to return the product if necessary. However, to date, we have not received any contact from you to resolve the situation. Please contact us so that we can better understand what happened and offer you the necessary assistance. For us, our customers are the priority and we strive to ensure that we offer the best services and products. Pamela A.

Response from Brazil KeratinAug 30, 2024

We are very sorry for what happened and understand the frustration it may have caused. So that we can answer all your questions and provide you with the best possible assistance, please contact us on +1 866 245 2707. Our team will be ready to help you and answer any questions you may have. We are at your disposal to meet your needs and ensure that you have the best possible experience with us. Pamela A.