Swagify.comReviews of brandnex.com

Response from Swagify.comJun 27, 2019

Good afternoon Katherine, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order details and went back to the transaction charged. You were only charged $80.10 not $96.00. The invoice was incorrectly priced, but you weren't charged the incorrect amount. I would like to find a resolution to this issue because we want people to know that we aren't avoiding mistakes made. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager

Response from Swagify.comJun 27, 2019

Good afternoon CJ, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. You ordered 6 temporary tattoos and they were made according to the order specs and shipped out within 3 business days. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager

Response from Swagify.comJun 28, 2019

Good afternoon Megan, My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated temporary tattoo manufacturers in the nation. We are also printing all of our custom temporary tattoos in house at our Houston facility. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager

Response from Swagify.comJun 28, 2019

Good afternoon Jennifer, My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated promotional product manufacturers in the nation. We are also printing most of our products at our Houston facility, which ensures a higher quality and better turnaround time. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager

Response from Swagify.comJun 28, 2019

Good afternoon Dawn, My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated temporary tattoo manufacturers in the nation. We are also printing all of our custom temporary tattoos in house at our Houston facility. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager

Response from Swagify.comJun 28, 2019

Good afternoon Jennifer, My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated temporary tattoo manufacturers in the nation. We are also printing all of our custom temporary tattoos in house at our Houston facility. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager

Response from Swagify.comJun 28, 2019

Good afternoon Angie, My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated temporary tattoo manufacturers in the nation. We are also printing all of our custom temporary tattoos in house at our Houston facility. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager