brandfoxllc.comReviews of brandfoxllc.com

RUN AWAY. THEY WILL RUN YOU INTO THE GROUND. Truly the worst company I've ever dealt with. These people refuse to do the bare minimum, ignore you when you need items shipped. They're literally tanking businesses left and right by just refusing to do the job they were hired for. They say their SLA is 48 hours but we have never once had this be true. So much inventory just goes missing with zero communication.

Our company used Brand Fox as a third-party logistics (3PL) provider for a while, and unfortunately, I can’t recommend the experience. The lack of communication—and shockingly, even a basic multi-line phone system—was unacceptable considering the number of employees Mr. Abel had and how many brands he represented. From the start, the structure of the deal didn’t sit right with me. Brand Fox was taking at least 20% of our company’s sales while acting as a middleman for our funds. He would receive the payments directly from Shopify, denied us access to the finances tab in Shopify, allegedly deducted his percentage, and then mailed us the remaining 80%. The problem? These checks often arrived three to four weeks later than they should have, which caused serious cash flow issues for us. Carla, the receptionist, was clearly overwhelmed with calls. She was trying her best, but it was obvious Brand Fox needed at least four to five additional reps just to keep up with the volume of communication and client needs. The worst part? We were rarely given clear or timely reports showing how much Courtney and his company were actually taking from our payouts. Sometimes the reports were late, sometimes they never arrived at all. This made accurate bookkeeping nearly impossible. In my personal opinion, the previous owner of our company signed this deal simply to get his feet wet in the Shopify world. But Brand Fox brought almost nothing to the table in return. Even though almost all of the following was promised during the sign-up phase, they provided no customer service to our clients, didn’t allow customers to place orders themselves, and built our website using Shopify’s “Minimal” theme, which looked as bad as it sounds. They did no SEO work, didn’t touch social media, did not make a legally compliant set of Shopify policies, lost shipments, and made returns a frustrating mess. For a company that we paid at least $80,000 per year, the value just wasn’t there. Do I think Mr. Abel meant well? Yes. Was he putting resources in the right places? Maybe. Was he prioritizing his bigger clients and letting smaller ones suffer? Definitely. What summed it up for me was their obsession with ending emails with a Hawaiian sign off (yeah, give me a break), “mahalo,” while the basics of business—like handling client orders or returning a phone call—were completely neglected. Priorities were clearly not straight. That’s why this is a one-star review. One for Carla. Nothing more.

Brandfox is the absolute worst fulfillment center I have ever dealt with in my 19 years in ecommerce. Please avoid it at all costs. No one is accountable and it seems employee turnover is excessive as management is never the same. Impossible to get ahold of anyone with the ability to ship out pending orders sitting for 30 days thus far. Takes weeks to months to ship wholesale orders out, depending on the season. The Arizona location is horrendous. Boarder line criminal not to ship orders for four weeks, and during the holidays much longer.

We have been a Brandfox client for almost two years; their team that cares about our brand, makes sure our orders are fulfilled in less than 24 hours, our kits get done properly and can promptly accommodate special/specific requests. We have been able to work with different team members within the company and the spirit of doing their best to make sure your business needs are accommodated is part of most of their team members!