Brandafy Reviews | Read Customer Reviews of brandafy.com

Brandafy Reviews | Read Customer Reviews of brandafy.com

Brandafy reviews

Showing 45 reviews with 1 star · Clear filters

Mihail Ș.
Feb 17, 2024
These guys just scammed me, don't trust them!
Well, I paid for the store, and they just imported the products, that's all. No front page, no menu, no product description, they just imported the products and refused to refund me. I have opened a case with interpol, even the amount is very small, I don't want other people to get scammed. Interpol said they have already 2 such cases. My bank is also working on it.
Response from BrandafyJul 8, 2024
We are sorry to hear about your experience and understand your concerns. Our goal is to provide a complete and satisfactory service to all our customers. Also, we responded to your email several times and have not received any response from you.
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Fj
Jan 29, 2024
Scammmm
Scammmm All thpse reviews are fake, they are scammers, stealing money
Response from BrandafyJul 8, 2024
I'm sorry to hear you feel this way. We assure you that all our reviews are genuine and reflect real customer experiences. We take these allegations seriously and are committed to resolving any issues you may have encountered. Please contact our support team with more details so we can assist you further. Your satisfaction is important to us, and we want to ensure you have a positive experience.
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Yenn S.
Jan 13, 2024
Be careful
Be careful! Big scam! Once you've paid, that's it, you're going to talk to a customer service that'll tell you anything to save time, and then they'll answer no more and no refund.
Response from BrandafyJul 8, 2024
We really sorry to hear about your experience. We strive to provide excellent customer service, and we apologize if you feel let down. Please reach out to us directly with your order details so we can investigate this issue and work towards a resolution. Your satisfaction is our top priority, and we're committed to addressing your concerns promptly.
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Anton F.
Jan 4, 2024
Pure trash
No service, no help, just a dead shop and a wrong owner. No one answering on email.
Response from BrandafyJul 8, 2024
We apologize for the inconvenience you've experienced. This isn't the level of service we aim to provide. Please send us your order details and any other relevant information via email, and we'll investigate this issue urgently. We're committed to resolving your concerns and ensuring your satisfaction.
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NZ W.
Dec 12, 2023
scammer people I pay them $17 and they…
scammer people I pay them $17 and they don't do anything for me No job done and they just get the money with no service
Response from BrandafyJul 8, 2024
We've successfully created your store and added 20 premium products as per your order. If there's been any misunderstanding or if you have specific concerns, please reach out to us directly with your order details so we can address them promptly. We're committed to providing the best service possible and ensuring your satisfaction.
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Daniel F.
Dec 4, 2023
This is a scam don’t fall for it
This is a scam don’t fall for it. Whatever you’re getting from them it’s not worth it and will only take less than an hour to do it yourself. Don’t believe me? They got 35% 1 star reviews on Trustpilot with people complaining about the poor quality of both store and products and after you purchase they stop responding to your email meaning the refund claim is also a scam. I bought this service and all I got was a mediocre store and some generic products built on top of shopify’s default theme. You don’t stand a chance against competitors with a store like that. I demanded for refund and they didn’t respond.
Response from BrandafyJul 8, 2024
I'm sorry to hear about your experience. Our basic store service is designed as a starting point for customization according to your preferences. We strive to provide a solid foundation, and we're sorry to hear that you found it unsatisfactory. Please reach out to us directly with your order details so we can address your concerns promptly. Your feedback is valuable, and we're committed to ensuring your satisfaction.
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Alain I.
Nov 25, 2023
I'm not sure about all those 5 stars…
I'm not sure about all those 5 stars reviews. In my experience they built a 24h store, yes, but: 1- The store hasn't winning products, they are random 2- There were several products in categories that don't belong. 3. There are sold-out products in a brand new shop!!! 4. Couldn't see the imported product reviews as they claim they do. 5. Couldn't see the email marketing/auto-responders set up as they claim they do. 6. In the refund policy, the products are returned to me, or that's what is described in the return policy. No idea of: - which suppliers they choose - what is the return window policy of the suppliers? apparently none - what are the restocking fees of the suppliers? Last but the most important, the support is the worst, you can have a response in the morning and the other 24h later. For the last one it's gonna be 72h now. For the price some will say it's just OK, but, it's not an amazing service as per described in the 5 stars reviews.
Response from BrandafyJul 9, 2024
We're sorry to hear about your experience. We have been responding to all of your email concerns, so please check your inbox, spam, and junk folders. If you have any store-related concerns, feel free to email us at [your email address], and we'll be happy to assist you. BrandAfy Team
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Mohamed S.
Nov 8, 2023
Shopify fee 39 USD per month instead of 29 USD
Shop is not complete, poorly designed. Shopify will charge you 39 USD per month instead of 29 USD. So 10 USD more than normal price Not satisfied at all
Response from BrandafyJul 9, 2024
We’re sorry to hear that your experience with our service did not meet your expectations. Our goal is to provide a solid foundation for your store, including essential designs and features, which you can further customize to your liking. Regarding Shopify's charges, we recommend contacting Shopify directly for clarification on their pricing, as we do not control their subscription fees. We truly value your feedback and are committed to improving our services. Please feel free to reach out to us directly so we can discuss your concerns in more detail and find a satisfactory solution. BrandAfy Team
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