Brain Tree GamesWe are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Children's Entertainment · Prince George, Virginia
Excellent
Children's Entertainment · Midlothian, Virginia
Average
Children's Entertainment · Franconia, Virginia
New
Children's Entertainment · Richmond, Virginia
Bad
Showing 49 reviews with 1 star · Clear filters
Net
Puzzle went together well with pieces holding together. But I was missing a side piece And had an extra random piece. Very frustrating.
Response from Brain Tree GamesApr 29, 2025
"Thank you for your feedback, Net. We’re sorry for the frustration caused by the missing and extra piece. We appreciate you bringing this to our attention and will work to improve. Please feel free to reach out to our customer service team — we’d love to help!"
Ricky A.
I was looking at one of their puzzles today and I could tell that the picture was made by Ai. This is really sad due to the fact that a real artist could have been commissioned to make this.
Response from Brain Tree GamesApr 29, 2025
"Thank you for your feedback, Ricky. We appreciate your concern. To clarify, we work with talented artists and trusted licensing agencies for our designs. We remain committed to supporting real artistry and ensuring the best experience for our customers."
Carlos E.
Website unreachable; no status tracking available; no response to email query. Terrible!
Response from Brain Tree GamesJan 8, 2025
We're sorry to hear about your experience and understand your frustration. This is not the standard we strive for, and we appreciate your feedback. Please reach out to our customer support team directly, and we'll do our best to resolve the issue as quickly as possible.
Darlene H.
I will never order from this company again. Placed an order on 10/8 and it still hasn’t shipped out. I’ve sent two emails with no response, I left a voice message and called again and no one answered the phone or called me back. Even went on their website for the chat two days in a row and no one answer me there or has responded as to when my order is supposed to ship. I waited almost 30 minutes on the chat and no one responded. Terrible customer service. Stay far away from this company. Go buy off Amazon for a puzzle.
Response from Brain Tree GamesJan 8, 2025
We sincerely apologize for the frustration you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously. We understand how important it is to receive timely responses, and we're truly sorry for the lack of communication. Please reach out to us directly with your order details, and we'll ensure this is addressed immediately. We value your feedback and will work to improve our service.
Ellen C.
Seems to be a problem communicating and also sending puzzles. 3 weeks, still waiting. I finally got ONE email and it said they would send them soon. hmmmmm I ordered in December and had no problems. What's up now?
Response from Brain Tree GamesAug 27, 2024
I’m very sorry for the ongoing delays and communication issues you’ve experienced. This is not the standard we aim for, and I understand your frustration. We are currently investigating the issue and will ensure your order is prioritized. You should receive an update soon. Thank you for your patience, and please let us know if there’s anything else we can assist with.
Robert M.
Very disappointed in this company. I find it implausible that this company when asked where was my order told me they had a problem in their warehouse. If that was the case they could have notified all customers who had pending orders. It is now 18 days since I placed my order and I still don’t have it. Is this a real company or one run out of someone’s basement or garage. It goes without saying this company will not get any further business from me. Buyer be ware👎
Response from Brain Tree GamesAug 27, 2024
I’m truly sorry to hear about your experience and understand your frustration. We should have communicated better regarding the warehouse issues, and I apologize for the lack of updates. We are taking your feedback seriously and working to address these issues to improve our service. If you would like to discuss this further or need assistance with a refund, please let us know, and we will make sure to resolve it promptly. Thank you for bringing this to our attention.
Kristi T.
I have not received my order. I ordered it on 8-8. I emailed a question of where my order is and was told there are issues at the warehouse. I tried calling this morning and no one answered. At this point I would just like my money back because I found the puzzles at another store
Response from Brain Tree GamesAug 27, 2024
I’m truly sorry for the delay and the inconvenience you’ve experienced with your order. I understand your frustration, especially with the issues at our warehouse. We will process your refund promptly. Please allow a few business days for the transaction to be completed. If you need any further assistance or have any other concerns, feel free to reach out. Thank you for your patience and understanding.
Lucy B.
Really cute puzzle but HORRIBLY cut. It took the better part of a morning to separate 1000 pieces and then lots of scrappy torn paper while assembling. Bought from Puzzle Warehouse and they offered a free replacement. Will not purchase another Brain Tree puzzle.
Response from Brain Tree GamesAug 27, 2024
I’m truly sorry to hear about the issues you experienced with the cutting of the puzzle. This is not the standard we strive for, and I appreciate you bringing it to our attention. I’m glad to hear Puzzle Warehouse offered a replacement. We’ll be investigating this issue to prevent it from happening again. Your feedback is valuable and will help us improve. Thank you for your understanding, and if you have any further concerns, please don’t hesitate to reach out.