Brain Tree GamesReviews of braintreegames.com

Response from Brain Tree GamesApr 29, 2025

"Thank you, James! We’re glad you enjoyed it even a little — we hope to impress you even more next time!"

Response from Brain Tree GamesApr 29, 2025

"Thank you for your feedback, Jaan! We’re glad you liked the puzzle. We appreciate your suggestion about including glue paper and will definitely consider it for the future."

Response from Brain Tree GamesJan 8, 2025

Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive for high-quality products, and your input helps us improve. If you'd like, please reach out to our support team—we’d love the opportunity to make things right.

Response from Brain Tree GamesJan 8, 2025

Thank you for your feedback. We're glad you found the puzzle sturdy but truly sorry about the missing piece and cutting issue. Quality is important to us, and we’d love to help resolve this. Please reach out to our support team, and we’ll make it right!

Response from Brain Tree GamesJan 8, 2025

Thank you for your feedback. We're glad you liked the sturdy pieces but sorry to hear about the cutting issues. Quality is important to us, and we appreciate your input. Please reach out to our support team—we’d love to make it right!

Response from Brain Tree GamesMar 22, 2024

We're thrilled to hear that you find our puzzle beautiful with its vibrant colors! However, we're sorry to learn about the missing piece. Please provide us with your order details, and we'll promptly send you a replacement piece to ensure you can fully enjoy your puzzle. Thank you for your understanding and patience.

Response from Brain Tree GamesAug 27, 2024

I’m sorry to hear that pieces are missing from your puzzle. Please reach out to our support team at [email protected], and they’ll help resolve this for you.

Response from Brain Tree GamesApr 24, 2023

Thank you for taking the time to leave a review. We're thrilled to hear that you and your family enjoyed the puzzle and found it to be entertaining. However, we're sorry to hear that your experience was marred by missing pieces. We understand how frustrating that can be and want to make it right. Please reach out to our customer service team with your order details, and we will gladly send you a replacement puzzle or offer a refund. We appreciate your feedback and will do everything we can to ensure that this issue is resolved. Thank you for choosing our puzzle and we hope to make it up to you.