They have been giving me the run around about my order and won't bother replying. I only received half of my order and the rest they haven't bothered shipping or refunding me. This was Jan. 31 and it is now Mar. 8. I didn't think this would be the type of review I would be leaving as I was excited and looking forward to their products but will never be buying from them and will be disputing with my bank for the rest of my order
KA
Katelyn
Don’t order!
Ordered $500 worth of barbell and equipment and they didn’t ship it all. Now they’re claiming I received everything and I absolutely did not. Shipping also took much longer than they estimated. Terrible company and I will be reporting them to multiple agencies.
AT
Angela T.
The worst company ever
The worst company ever, quick to charge money and send an email. Ordered products October 13th only to receive my last item the second week of December. Asked for a refund and a return process and kept on getting automated emails and now they’re not responding to me at all. Paid 700 for low quality products
JD
Jasmyne D.
Order was placed December 21 for 790.99…
Order was placed December 21 for 790.99 home gym. Cancelled order and then placed another order and they have no record. We have order numbers all that! Last stated her team is working on this and NO ONE is responding to my messages now. Terrible. And never again!!
CU
Customer
Absolute garbage company
Absolute garbage company. I placed an order for some resistance bands and a barbell pad August 25th. Their shipping policy as per their website states "most orders can be shipped in 5-7 business days" but because of Covid, some may take 7-14. Okay, cool. Except a month goes by and nothing. I email them and they say my order is "in process". I email again asking for an actual estimate of time because it has been 28 days and still no shipment. Their email reply says they "have marked this on a priority basis and escalated it to the shipping department." They say they'll be notified the following day of the status of my order. 2 weeks go by, nothing. I email again asking for updates. They email back saying they are out of stock on the product. So they take more money than they have stock for. They say it'll be back in stock that Friday. 10 days go by, nothing. I email again asking if they're back in stock. Their response, "but the GOOD NEWS is your order has been completed being packed and labeled, It is now in the process to get shipped! I'll have the shipping team send you the tracking number shortly." I then received a tracking number. Then I received another, but it was canceled. I waited 2 more weeks, no movement on the tracking info, it just says label created awaiting package. So they create tracking labels to fool their customers into thinking their stuff has shipped. It's now Nov 5th, over 2 months since I ordered. I email again about the double tracking numbers, and get this response, "We are sorry for the inconvenience but two packages were made mistakenly but now your items are in one box and we have already labeled them and they will be shipped as soon as possible." Again, they're telling me my order is packed and ready to ship. Nov 15 I email again saying if my order isn't actually shipping any time soon I'd like a refund, as per their stated cancelation policy, if an item hasn't shipped yet, it can be refunded. Their response, "Dear, We are extremely sorry for the inconvenience. We have contacted the Shipping team about your order and Hopefully, you will get notified about your package within the next 24-48 working hours." 2 weeks later, nothing. I email again that it's been 3 months since my order was placed and I keep being told my order will ship but it never does, so please cancel the order and refund my money. Their response? "Your order is having some delays, As you know that, there are massive supply chain issues with almost all businesses in our country right now. There are 100 cargo ships outside of port waiting to unload to deliver food and materials for businesses. Not to mention massive labor shortages. We have changed all of our shipping to be extended. THE GOOD NEWS is that I will ship your order on a TOP PRIORITY BASIS." Um, I thought my order was packed and ready to ship? Playing the guilt trip card, okay, good business practice. I told them there might be issues with supplies all over the country, but the only business I'm having issues with is them. I then said I'd be contacting my bank for the refund since they clearly weren't going to follow their own policy. Dec 1st they reply, "Just wanted to tell you thanks again for supporting small businesses at this time and now we are in full force of shipping.
Thanks for your patience as we work overtime to get these all out. 😊
Hopefully your order will be shipped within this week"
Yeah, my order still never shipped.
Worthless company, and I hope the word gets out that they like to scam customers.
PM
Phoenix M.
False Shipping Timeframe, It’s been over a month and still nothing
Quick to take your money. Forever to even get your order (if you’re lucky to ever get it), which by the way, is extremely expensive. False advertising on shipping timeframe. Emailing them gets the same response. Same song and dance when trying to get their attention to get your order shipped out. Seems like they just copy and paste their response just like the auto response on their social when you message them about your order. They should keep their app but as for their fitness products, they need to be more honest with themselves. If they can’t keep up with their supply and demand, they need to put a pause on selling before they get more angry dissatisfied customers waiting months on end for their orders. Sad but I had high hopes for this company and they just can’t deliver on their promises.
EJ
Elizabeth Joanne R.
I order my stuff a month ago
I order my stuff a month ago, they keep saying they are making it and I am a priority, but then nothing is shipped. I get email after email from them wanting me to buy more things, but no update on sending me my barbell set that cost me over 300 dollars. I feel so stupid. I feel like I am being scammed. Do not purchase from these charlatans!
RS
Rossenni S.
Horrible… The owner is quick to take…
Horrible… The owner is quick to take our money but won’t answer the phone, text or emails. My order is of almost $700. I Have been waiting for it for a month now and still haven’t received anything. So messed up the way this woman is running her business. So fraudulent !!