I made a deposit with my mastercard and they charged me twice and only credited my account with one of the charges.
I contacted support and sent them screenshots showing my card was charged twice and all they would say is 'contact your bank'.
Response from BonusblitzOct 2, 2025
Hi Gregory,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
After reviewing your account and checking with our card processor, we can confirm that we received only one card deposit of $35 on September 29th. Further checks with our processor show no record of a second transaction attempt as you mentioned.
If you’re willing to send us a screenshot of your bank statement for the missing transaction, we’ll be happy to double-check this with our card processor.
You can provide us with the screenshot by sending an email to [email protected] . As soon as we receive the requested information from you, we’ll be able to perform additional checks. If we don’t see the deposit on our end but your card was charged, it’s 99.99% likely that the transaction was canceled or rejected by our processor and the funds have been returned to your bank account.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re always here to assist you.
Kind Regards,
Daniel Moore
Bonusblitz Casino Management
EM
Emily M.
Scammers and unethical
I started at the casino on a bonus. I went through their $2000 play through just for them to cash me out at $50 which was their max cash out. That’s fine. They made money off of me from their free bonus. That’s fine. I then Wait a week. To hear back about my cash out for them to tell me that I have to deposit money in order for them to pay me the $50 I then been deposit the money. I play with the money that I deposited. I won $163 and they took that money and are refusing to give it to me. They say that all they owe me is $50. This is a scam and this casino is trash.
Response from BonusblitzAug 18, 2025
Hi Emily,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Reviewing the account with the provided login information, we found that you played with one of our welcome bonuses and made winnings. Usually, the maximum cashout from a welcome free bonus is $50. This means you can withdraw only $50, regardless of whether you win more by continuing to play. According to the casino rules, before you can cash out from the bonus, all winnings above the maximum cashout limit must be removed.
https://bonusblitz.com/terms-and-conditions
7.2. Welcome Bonus for New Users
f. Once you meet the wagering requirements, any amount exceeding the maximum cashout limit will be automatically removed from your account.
As we can see, you successfully withdrew from your welcome free bonus after making the verification deposit. As soon as we processed your withdrawal, your deposit was also credited to your account, and we can see that you made another withdrawal from play with your deposit as well.
Please don’t take this the wrong way, but everything that happened on your account was carried out according to the casino rules. If a bonus (free or deposit bonus) has a maximum cashout limit, you can withdraw only up to that limit.
If you have any further questions or concerns, please do not hesitate to contact us again!
Kind Regards
Daniel Moore
BonusBlitz Management
EP
Earl P.
Mr.Daniel Moore management from bonusblitz…
Manger Mr. Daniel Moore
Good evening sir. First I would like to say there is no misunderstanding or taking anything out of context honestly I think it's you who has the misunderstanding about the meaning and concept of No Deposit, Free Spins or Bonuses weather they are titled with welcome new user or any other words you prefer no deposit means exactly what it says NO DEPOSIT the same as the word free in FREE SPINS the concept and definition is self explanatory and the purpose of the playthrough wager requirements was created for the general purposes of giving the player the fair gaming opportunity to redeem the winning proceeds from not making a deposit because let's face facts if a deposit of any kind has to be made in order to cash out from a NO DEPOSIT bonus then that in its self is contradicting and really undermine the purpose of no deposit regardless of weather you get your deposit back with your withdrawal it still defeats the purpose and concept the same with the free spins if you have to make a deposit of any kind to withdrawal from a free spins bonus again it contradicts itself making that free spins bonus not so free anymore no is it because let's be real again for a moment and speak the truth behind the facts and the fact is psychologically any person that is going to make a deposit is going to be tempted or Enticed to play that deposit before thinking about withdrawal of the winnings before trying to win more especially since they already had to make the deposit in the first place. No body even in their mind is going to make a deposit just to turn around right after making the deposit to withdrawal it with their winning proceeds I'm mean since we are being real and honest about casino's isn't it a fact that casinos and gambling is entirely built up around psychology as a players purpose which is the same as the casinos is to try and beat the odds, the player or the casino by outsmarting your odds or opponents the whole concept of betting is that I bet I can beat you or the odds and win this game with that being said sir no casino in its entirety is honest and the story about experiencing making a deposit with crypto is just that a story because anyone who has dealt with crypto is going to have the same experience and knowledge of crypto weather they are making a deposit at your casino or making a deposit in their bank account so you can miss me with that 🐂💩 sir and further more I have already told you keep the money and delete my account because y'all done made this about more then the cash out by trying to insult my intelligence by telling me I have to make a deposit first to get my winnings when I had already reserved my right to those winnings without making a deposit when I completed the playthrough and wagering requirements which is the purpose of why the playthrough wager requirements was created in the first place way before y'all decided to undermined and ignore that concept behind your greed and decided to deceive the players into making deposits in order for them to get what was rightfully theirs in the first place by betting the playthrough wagering requirements. Now that I've made my point sir I hope there was nothing misunderstanding about that and if there was or I am wrong in anyway play feel free to let me know and I will again try a better way to sum it up for you the concept and meaning of NO DEPOSITS, FREE SPINS & THE PURPOSE OF THE PLAYTHROUGH WAGERING REQUIREMENTS of a casino sir..ty God bless and have a great day...
Response from BonusblitzJul 10, 2025
Hi Earl,
Hope you are well and safe,
Thank you for reaching us again!
There are two types of bonuses: free bonuses and deposit bonuses, and most details about them are explained in section 7. TERMS THAT APPLY TO PROMOTIONS AND BONUSES. From my point of view, it seems that you misunderstood the rules, so please carefully read rule 7.2 along with the related rules.
7.2. Welcome Bonus for New Users
a. When creating a new user account, the following requirements must be met in order to receive the free money welcome bonus:
b. The Player is aware that if they have already used any Welcome Bonuses, they are ineligible for any more Welcome Bonuses.
c. Unless otherwise specified by the specific Promotion rules (free chips), the Player must wager 40x the value of a free chip if they have already received a non-deposit-based bonus.
d. One free chip can only be credited per person, family, household address, email address, credit card number, computer, and shared computers (such as those at a university, fraternity, school, public library, or place of employment).
e. Any withdrawal from the New Signup Bonus must first be processed with a verification deposit. If a verification deposit is not made, all winnings and bonus funds will be automatically forfeited if the verification deposit is not made.
f. Once you meet the wagering requirements, any amount exceeding the maximum cashout limit will be automatically removed from your account.
Please don’t take this the wrong way, but using a particular sentence out of context and claiming that we said something we don’t honor is unfair. If you had followed my previous responses to various concerns on this forum, you would have seen that a verification deposit is required if you wish to withdraw winnings from a free promotion and you’ve never deposited before (as clearly stated in rules 6.1.o. and 7.2.e.).
You can withdraw that deposit along with your winnings, but in that case, you must contact our support team after making the verification deposit and before submitting your withdrawal request, so the payments manager can add your deposit to your winnings and process the full amount together.
The point of the verification deposit is to familiarize yourself with using crypto if you haven’t used it before, by making a real transaction at our Casino.
Please understand that instant processing payouts have nothing to do with the account verification process. We process payouts in less than 15 minutes, but if your account requires verification, that instant processing will only happen after you pass verification or meet the necessary conditions (such as completing a verification deposit or leaving the bonus amount if you play with a deposit bonus).
The estimated time for account verification is 3–5 working days, but it usually takes less than 48 hours, assuming the documents provided are valid (i.e., high-quality selfies, valid ID, etc.).
We are an honest Casino. If you follow the rules, I guarantee 100% that your winnings will be successfully withdrawn to your wallet.
However, if you choose to continue doubting our Casino or insisting on your own interpretation of the rules, then with all due respect, we may not be able to help you further.
Thank you for your understanding!
Kind Regards
Daniel Moore
BonusBlitz Casino Management
PA
Paula
P.S. I received an email for a welcome back…
I received an email for a welcome back bonus code no deposit required. I follow the instructions log in type in the redemption code and verify my email address. After going back into game when I click link I retype code because nothing is there. Get an error message. Message customer support. I told that only one welcome code can be redeemed per account…. I told them this is a welcome back and sent a shot of the email. Again with the same response and then I got cut off to do a survey and as I am typing out my survey I got cut off again. Yep game deleted. I have no money and no time for scammy sounding companies. If your people are rude you can get 1 or if I could zero stars from me.
6/20/2025 So a Welcome BACK is the same as just a welcome? To me a welcome back is trying to get someone to come back and try your games and platform again. I have no use for games and I have no time for word game I do t play those on my phone. To me if you are trying to get people to come play and send them a welcome back gift you should honor the email sent. That is the purpose of these reviews. I am a real person with real issues in the world and have no time for this. I have other platforms that I play that are just fine with me. And If at some point they throw a curve ball I will delete them too.
Response from BonusblitzJun 20, 2025
Hi Paula,
Hope you are well and safe,
Thank you for reaching us here!
Unfortunately, we have not yet received the necessary login details, which prevents us from thoroughly reviewing your account and properly addressing your concerns.
We offer welcome free bonuses to our players, and each player is allowed to use only one.
https://bonusblitz.com/terms-and-conditions
7.1. Rules for General Bonuses and Promotions
c. Each Player, family, IP address, address, credit card number, computer, and shared computers (such as those at a university, fraternity, school, public library, or place of employment) are only qualified for one promotion at a time, unless specifically stated otherwise by the Casino in advance.
The welcome bonus email offers that we send to our players are valid only if you haven’t already claimed a different welcome bonus. If you have already used a welcome bonus, unfortunately, you are not eligible to claim another one.
Thank you for your understanding!
Best Regards
Daniel Moore
BonusBlitz Casino Management
JA
Joe A.
Very bad casino it lets u play forever…
Very bad casino it lets u play forever on the 9.99$ for 25 sc but only a doller here and there so don't play if thinking about it u will not win I only did it cuz I read the reviews here an all said it was good they all liers jun 15 2025 7.20 am
Response from BonusblitzJun 19, 2025
Hi Joe,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
Thank you for your understanding
Kind Regards
Daniel Moore
BonusBlitz Casino Management
JE
Jeremy
LIES LIES everywhere LIES
YOU never asked for any log in. Stop your lying. And offering all those things, isn't the same as giving them. You want to correct this and stop the onslaught of bad press I'm going to dish out over my life to all crooked online casinos? Give me the $100 reward you promised times 3.Or hire me to handle quality control for you and my life will be dedicated to making you the the most beloved casino in the world while taking down all the other crooked ones. up to you.
VERY disgruntled customer.
Response from BonusblitzJun 16, 2025
Dear Jeremy,
Hope you are well and safe,
Thank you for bringing your concerns to our attention. We take all complaints seriously and strive to address them promptly and fairly.
Firstly, we apologize for any frustration or inconvenience you may have experienced. We understand the importance of transparency and accountability in our operations, and we are committed to resolving this matter to your satisfaction.
We requested the login information so we could thoroughly investigate your account and provide an appropriate response to your comment. Unfortunately, without this information, we are unable to verify or refute your statement.
Thank you for your understanding.
Sincerely,
Daniel Moore
Casino BonusBlitz Management
JM
Jakeria M.
Very fun and entertaining
I didn’t get nothing they said I would
Response from BonusblitzJun 11, 2025
Hi Jakeria,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which prevents us from accessing your account and thoroughly addressing your complaint.
Having access to your account would allow us to gather more information about the issue you mentioned. Without these necessary details, it is difficult for us to effectively resolve your concerns. It's important for us to investigate and provide evidence regarding your complaint, not only for you but also for other visitors who may have similar issues.
Thank you for your understanding.
Kind Regards
Daniel Moore
BonusBlitz Casino Management
SN
Stella Natalie B.
EVERYONE PLEASE READ ALL THE WAY casino there super helpful…
SO EVERYONE PLEASE READ THIS BEFORING SIGNING UP WITH BONUS BLITZ CASINO EARLIER I WROTE THIS "there super helpful and the variety of games is awesome. I'd recommend this casino to everyone"!!!
WELL ABSOLUTELY NOT AT ALL I SPOKE TOOO SOON I HAVE NEVER EVER BEEN SO DISAPPOINTED IN MY LIFE THIS CASINO GAVE ME THE RUN AROUND ABOUT A PROMOTION THEY HAD GOING ON I KEPT TRYING TO TALK TO CUSTOMER SUPPORT OMG BAD SERVICE FIRST THEY SAY MY NAME DOESNT MATCH WHAT THE HECK I PROVED THEM WRONG CHECK, THEN SOMETHING ELSE CHECK I DID EVERYTHING THEY ASKED TO NO PREVAIL. I TAKE A 2 MIN BREAK COME BACK ONLINE AND GUESS WHAT THEY SAY?? THE DARN PROMOTION IS OVER GOODBYE!! I COULDNT BELIEVE IT IM STILL IN SHOCK I WILL MAKE IT MY DUTY TO MAKE SURE EVERYONE KNOWS WHAT BEYOND RUDE GREEDY SICKENING PEOPLE THEY ARE. DO NOT I REPEAT DO NOT DO BUSINESS WITH BONUSBLITZ
Response from BonusblitzJun 16, 2025
Hi Stella,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us! We appreciate the opportunity to address your concerns regarding your recent experience.
Unfortunately, the bonus offer was valid for 2 days, and by the time you contacted us, the bonus had already expired. As a result, the support team politely rejected your request, explaining that the promotion was no longer active.
However, since you received an email about the free spins bonus and fulfilled the requirements, we’ve decided to make an exception and apply a different free spins promotion to your account.
At Limitless Casino, we pride ourselves on being fair and transparent. As a gesture of goodwill, your account has been credited with the promised free spins.
Please log in to your account, open the Kung Fu Rooster game, and enjoy your free spins!
Good luck, and thank you for your cooperation and understanding!
Kind Regards
Daniel Moore
BonusBlitz Casino Management