Bohemian MamaReviews of bohemianmama.com

Completely terrible company. Worst customer service. Read google reviews as well before ordering. I order thousands of dollars of baby/ kid things from small shops and have never had a problem until this shop. Beware and shop from better small shops that actually care.

Completely terrible customer service and awful company. Their website states that they offer “Free Shipping Over $150.” I had far more than that in my cart, around $300, yet they was still charging me for shipping which is twenty dollars! I figured it was a website glitch and followed up with them. They were so unbelievably rude. They stated in the email I got it states “Free shipping is NOT eligible for large items purchased.” I went back and looked— It did not say that anywhere and I sent them screen shots to further inquire. They did not address their own fallacy but stated “It costs them way more than they even charged me to ship my items.” Finally, I asked for a refund and return and they stated I will have to pay another twenty dollars to ship it back to them. I’ve had bikes shipped to my house for less than that. Every other company stands by their Free ship over X dollars, please give your business to someone who actually cares. I’ve already shared my experience with waves of Moms who were stunned. Don’t waste your time there are much better small shops, believe the bad reviews.

Cheaply made mini fridge does nothing for me and I am stuck with it as final sale

It's frustrating that I have to give a star at all. I contacted them about a defective toy in which they said in the most condescending way that they were not liable for shipping and that they sent it in perfect condition. Turns out a lot of other people have had the same problem. I feel like it's not very ethical to be shipping out items knowing that they are damaged/customers are receiving defective products. Don't even get me started on their shipping time.

Believe the other reviewers and DO NOT support this shop!  It's not worth your time, money or patience. I ordered a gift online pre-sale late November, I was informed it would be a late December delivery. No problem, it was a gift for a Feb. birthday. Late December I got an email saying it would be early January delivery, again no problem as long as it comes for a Feb. birthday. Fast forward to February, zero contact from the shop. I reach out looking for information and I'm told that they're expecting a shipment leaving France at the end of the week. OK, still fine. The gift is not going to make it in time, I scramble for a small substitute gift. It's a pandemic, I'm still understanding the situation. My daughter is disappointed, this was all she'd asked for. Two weeks after the last email contact I reach out and ask for more support and communication, because it's been pretty lackluster,  I only get responses after I send requests.. sometimes a response only comes after 2 emails.. and now the Birthday has passed and I kindly let them know. What I get back is a super rude email, no apology just blame spreading elsewhere.. including me telling me it was never a late December order (too bad I have all the emails saved and can prove what I was told). THEN "customer service" realizes they've been wrong all along and under the impression I was waiting for a different item, and the item I bought "pre sale" was sold out? What? This item was never coming. I was refunded, and I found another shop to support. Fun twist, I happen to be FROM South Jersey, right around the corner from this shop. So I'll be making sure to share my experience with my very large family and friend network.

I purchased bedding from this company (I ordered the 'junior' size but it can no longer be found) after asking what was included and requesting more detail as there is hardly any on the item description. Once receiving the item, I found out that it is ONLY a duvet cover (although the photos show sheets and I was told that the blanket was somewhat thick). An insert would be needed to be purchased in order to use this on a bed and have any warmth as the material is extremely thin and rough (not soft and comfortable like you would expect for the price). The junior size was barely big enough to even cover my son's crib mattress. The company refuses to offer refunds, even with the incorrect item description and photos. I would definitely take my business elsewhere. *Adding after reading MANY other reviews that we all seem to have the same underlying issue; customer service is TERRIBLE and they are extremely condescending. If you are not capable of being polite to customers when issues arise (which they will), then you should not have opened a business.

Ordered a baby doll pictured with clothes. The baby doll came for my daughter's Christmas present naked. When I wrote customer service they said it is in the description that the clothes are separate. It is in small font and other doll pictures are naked which led me (and others providing reviews) to say it is incredibly misleading. Instead of having a customer first they condescendingly said it is in the description (who reads 2 paragraphs of description when you have a picture).

My child received an Olli Ella furniture set from BM as a gift, and a chair fell apart within 24 hrs, exposing sharp staples. I contacted BM to inquire about gift returns, and this is how they responded ”Hi Caroline we’ve sold hundreds of these sets fir three years and never had a single complaint and had found the construction to be completely safe.” Because it was a gift and the gift was purchased over 30 days ago, even though I received it two days ago, they refused to replace a defective item, which is fair if that is their policy, but there is no gift policy stated on the website. I pointed out that there was no gift policy and they said their return policy was clearly written on the site, however it says nothing about gifts. I told them I felt like they were belittling my concerns about an item that is potentially dangerous, regardless of whether mine was replaced, and that their customer service felt confrontational and they'd offered no resolution. They told me I was unreasonable. I told them I felt they were being condescending and I wasn't getting anywhere with them, and that I would leave a review, and this is how they responded ”It’s just too easy to leave reviews when a customer doesn’t get what they want. As a small business we are all victims of this so review away. We have been kind, we have explained the situation and are certain Olliella won’t replace an item that has gone to a third party because we be checked. This is an unreasonable request well after the return window by someone other than the customer. The fact that you feel gaslighted and like we owe you a resolution is also unreasonable. We are a small business and have been kind and tried to explain but we also realize we cannot please everyone.” I respect their gift return policy, even though it isn't great compared to many companies. I states this multiple times throughout the conversation. I just wanted to feel my concern was acknowledged and offer any solution, even if that is just letting the manufacturer know there was a defective item.