Bohemian MamaReviews of bohemianmama.com

Terrible service and return policy, trouble speaking to a person

My first time shopping at Bohemian Mama and definitely the last. I had my eye on the Rattan Onion Basket Duo which are two (one small, one large) rounded baskets to hang on the wall or a hook and store your onions. I had to wait a long time because when I first saw them online, they were sold out. When they came back in stock I purchased 2 sets and waited. Once they arrived I carefully opened the box and gently pulled one out which is when I immediately noticed: these baskets are very delicate and fragile. The loop to hang the basket was barely hanging on by a thread. I thought maybe it was just the one, so I carefully removed all 4 of them. Every single one was woven the same. I could barely handle it without damaging them. I tried to hang it on the hook and so much pressure was put on the loop it was clear they wouldn't last.. and I hadn't even put any onions in it yet. No way these hold heavy onions. Maybe for 5 minutes while they took the photo, but not long term. Very disappointed. When I tried returning them I had to wait 3 days just for them to respond and then I was told they were going to charge me for return shipping because they didn't consider these "damaged". I guess if you sell something that isn't functional it's not "damaged" just how they sell them. Terrible products.

The WORST customer service I’ve ever worked with. They will take your money and embezzle you out of any more if you try to return and do credit. Like everyone else says here, you can find the same items elsewhere for the same, if not more affordable, prices.

Dress came ripped and in the wrong size.

Items do not look like they did on the website. The dress is so thin you can see through it completely and the top is much more dull while the image online is bright. I did not expect return window to start before you have even received the items. Reached out for support within 30 days of receipt and explained I’d broken my foot and received zero flexibility by staff. I am two days late to return bc the 30 day window is from the purchase date rather than the date your items ship or when you are in receipt of the items. Dissatisfied to sum it up.

I ordered hat - 1st one was perfect but too large. Gave me a store credit then charged extra$40+ for delivery. Next hat was pinkish brown, but perfect size. CS emailing me over 10 emails stating nothing is wrong with the color vs sending me return slip. Like previously stated I received 1 hat perfect color next hat very pin, orange in color. I’d like not to give a star just due to CS arguing about color and not just giving me a return slip.

I am disappointed with the Bohomian Company and the Poppie doll chairs. To begin with I Thought the chairs were for a child especially at that price. Next, the 10% off as a first time customer did not work and customer service wouldn’t send me another code. Also, I increased my order in order to get free shipping only to find out that several items did not qualify as free shipping. The chairs were very small and fragile. Last when I went to return the item I discovered that it was on a long list of items that are not allowed to be returned for a refund. I ended up paying $17 to return the item myself. Now I have store credit in a company that I’m not very interested in buying something from.

First experience with Bohemian Mama was not good unfortunately. I placed my order and it was confirmed only to be notified days later that the item was not available.