Bobblegifts Reviews | Read Customer Reviews of bobblegifts.com

Bobblegifts Reviews | Read Customer Reviews of bobblegifts.com

Bobblegifts reviews

Showing 13 reviews with 2 stars · Clear filters

Ana
Dec 19, 2024
Worried if order will arrive and/or be satisfactory - no contact from bobblehead, no response to my emails, no drafts sent to me to approve.
BGUK5641. I thought the wine stopped bobbleheads looked great - I ordered two and paid for fast shipping. I asked in the notes to be contacted regarding approval of art work - this is also stated on the website to be part of the service. Nobody has been in touch regarding the approval of any artwork for my order. I received an emails saying it was ready to ship. I have sent two further emails asking to be contacted. As yet no reply. I will update my review dependent on the final outcome.
Response from BobblegiftsDec 20, 2024
Dear Ana, We are sorry for any disappointment caused. We appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. Your satisfaction is of utmost importance to us, and we deeply regret that we have failed to meet your expectations on this occasion. After checking our customer service has contacted you via email to offer a better solution to you. We will help resolve this issue soon. Best regards, Bobblegifts
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Jane
Dec 17, 2024
Communication breakdown
I placed my order mid November. All was going well. I had a relatively quick response. I was sent pictures to review what they had done. I made 2 small adjustments requests which they responded to. Since then I have heard nothing. I have now emailed more than once to ask if I will receive my order BGAU5410 before Xmas and I have heard nothing. I am really disappointed because I had high hopes. If anyone from Bobblegifts reads this, please contact me and let me know the status of my order Edit update: Following this post, I received a message and my gifts arrived yesterday in a beautiful box. The bobbles were exactly as shown in the email they sent me. The did not really resemble my children but I understand that it’s hard to get an exact likeness. I think they will still be a fun Xmas present.
Response from BobblegiftsDec 17, 2024
Dear Jane, We are sorry for any disappointment caused. Since all our products are handmade, we need some time to ensure they are made with care and attention to detail. We appreciate your patience and trust. Thank you so much! After checking our customer service has contacted you via email to offer a better solution to you. We will help resolve this issue soon. Best regards, Bobblegifts
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Kira
Dec 10, 2024
Not Happy With No Communication
I placed my order on 28th November. I have sent emails with no replies and am not happy. I see that they respond on here but not in emails, so hopefully I'll get a response. Order BGAU5574 from Bobblegifts
Response from BobblegiftsDec 13, 2024
Dear Kira, We are sorry for any disappointment caused. Please know this was certainly never our intent. We appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help resolve this issue soon. Best regards, Bobblegifts
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Tweezybbaby
Sep 30, 2024
Like talking to a brick wall
I do not understand why they have you select colors for skin, eyes, and hair because they did not follow it at all. They did them wrong, would send photos with numbers to specify what correction was needed. Made the wrong correction multiple times, it was like they don’t listen at all. The final product was good on some, others way off and they said they could not fix it at that point because it was too far in. I do not recommend at all.
Response from BobblegiftsOct 4, 2024
Dear Tweezybbaby, We are sorry for any disappointment caused. We appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. Your satisfaction is of utmost importance to us, and we deeply regret that we have failed to meet your expectations on this occasion. Please provide us with the order number so we can assist you further and resolve this issue. Thank you for your understanding. Best regards, Bobblegifts
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Sonja
Jul 13, 2023
Zollgebühren im Nachhinein!
Die Figur war schön, aber: 3 Wochen nach Lieferung der Figur bekam ich von FedEx (mit diesem Unternehmen wurde die Figur versandt) eine Zollrechnung von EUR 10,69. Dies wurde vorab nicht angekündigt und hat mich negativ überrascht.
Response from BobblegiftsAug 25, 2023
Es tut uns sehr leid, aber es gibt für uns keine Möglichkeit, im Voraus über die Zölle informiert zu werden. Deshalb bedauern wir sehr, dass wir Ihnen ein unangenehmes Einkaufserlebnis bereitet haben. Wenn Sie in Zukunft Fragen haben, können Sie sich gerne an uns wenden.
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