kaysee62
OUT OF STATE PURCHASE NIGHTMARE!
AVOID BMW of Palm Springs like the plague! I strongly advise buying from a different dealership with a much better BBB & customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the absolute WORST car buying experience EVER! 6/18/25 Committed to purchasing a CPO vehicle 6/20/25 Received purchase docs, with multiple errors, including missing inspection results on the CPO checklist 6/23/25 eve: Received 3rd & FINAL set of purchase docs (rejected 2 previous sets due to multiple errors) 6/24/25 Funds wired to dealership & discovered they reduced the vehicle price online AFTER the purchase agreement was signed. Requested refund of the price difference & received partial refund for the inconvenience 6/25/25 Dealership confirmed receipt of wired funds 6/26/25 Transport co. picked up vehicle & I received digital copy of title & registration docs to review - notified Finance mgr that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address) 6/27/25 Received physical title transfer & registration docs to sign via FedEx & the ‘Appt. of Agent’ form was STILL missing the agent’s name & address, which was not provided until several hours after the other signed docs were dropped off at FedEx 6/28/25 eve : Received the FedEx label via email to return completed & signed Appt. of Agent forms 6/29/25 Dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the Finance mgr 6/30/25 Transport co delivered vehicle & there was only 1/4 tank of gasoline in the car (cheapskate move by the dealership) 7/01/25 Finance mgr. PROMISED title & registration docs would be overnighted to the MI title co. Agent 7/03/25 Emailed Finance mgr. requesting tracking # & date title w/ docs were sent to MI title co. - NO RESPONSE 7/07/25: 9-10 am Sent 2nd email request to Finance & Sales mgrs. 10:35 am Called MI title co. who confirmed they never received the title or any docs from the dealership 12 pm Left VM with dealership General mgr 12:35 pm Left a message with the dealership receptionist to have the General mgr’s boss contact me NO RESPONSE FROM ANYONE AT THE DEALERSHIP 1:15 pm Called IndiGO Group (TX) - dealership owner & demanded they force the dealership to overnight the title & docs to the MI title co. immediately. 2:30 pm Sales mgr. called & the Finance mgr. claimed the person responsible for title transfer & docs was unexpectedly out of the office as of the previous wk. 4:41 pm Sales mgr called back with the name of the Office mgr who would overnight the title & docs to the MI title co.. 4:53 pm Office mgr stated all title transfer & registration docs were uploaded into a system & the review will take approx. 24 hrs. Title & docs can’t be sent to MI title co. until the review is completed. 7/08/25: 2:38 pm Office mgr emailed me that the docs were rejected AND a different title co. was assigned, so now I need to sign a new Appt. of Agent form & overnight to the dealership 3:06 pm Left VM for Office mgr to call me 3:31 pm Called IndiGO Group to intervene 8:34 pm Office mgr confirmed title & docs would be overnighted on 7/09/25 7/10/25: MI title co. received & processed title transfer & plate registration, emailed me copies & overnighted me the originals. Dealership lost the 2nd key fob )7/10/25 rec’d replacement) & also lost the owners manual which had to be ordered directly through the mfgr in Germany & will take 3 wks to arrive. This entire transaction lasted 23 days due to slow processes & a plethora of inefficiencies at this dealership - primarily caused by unnecessary paperwork errors & delays. I also incurred expenses for 10 days of car insurance on a vehicle I couldn’t legally drive & could not sell my other car during this time. Based on this horrific experience, I vehemently advise others to conduct their business elsewhere & thoroughly research any company beforehand.