Tammy C.
THIS IS THE WORST experience ever and I…
THIS IS THE WORST experience ever and I ONLY gave a 1 star because goggle won't let you post it if you don't rate it! The SERVICE MANAGER literally acted like a BUTT HOLE! He was VERY RUDE and INCONSIDERATE. My 18 year old son brought his car in for a simple oil change, it was done, he picked the car up and drove it home(4 miles away) and parked his car as usual. When he left back out around 9:45pm he texted me stating that the car was making a loud noise and overheating. NOTHING was wrong with the car when he dropped it off. I advised him to contact the dealership because it shouldn't be making any noise. This was on Thursday night. He couldn't take it in on Friday because of prior commitments and they're not open on the weekend so he took it in this morning only to learn that the water pump is "broke". His car NEVER showed any signs or leaking nor did the car dashboard give any warning of anything being wrong. I called one of our friends who work in the service department at another dealership and asked if it's normal for the car to give a warning if the water pump is "going bad" and he said absolutely! But they're saying that it's actually broke off now WITH NO WARNING prior to the oil change that it was even going bad and to fix it will cost him $1700. That's BULL! Whatever incompetent person did the service is also responsible for that water pump being broke. The way the "service manager" spoke to me initially with NO COMPASSION about the situation is clearly showing that he knows more than he's ever going to admit. The whole service department lacks compassion from the front desk to the service manager. I will NEVER patronize this location EVER again. The only 5 star reviews they get is for actually selling cars BUT there's quite a few 1 star reviews about the actual service department. Shame on you BMW Solon! Taking advantage of a young man like that. I will also be sharing this same review across other sites so that hopefully someone else is WARNED before patronizing this location.