BluuReviews of bluu.com

The umbrella is very good quality and the the storage bag was a welcomed surprise. Dealing with customer service at first, there was some misunderstanding and frustration but ultimately made me feel satisfied at the end. The customer service person was always polite and courteous.

First, let me say the only reason I gave 4 instead of 5 stars was due to the fact there is no telephone customer support, which makes it exceedingly difficult and time consuming to go back and forth over a period of days to correct a problem that could be solved in ten minutes or less over the phone. Having said that, I have only good things to say about the way my problem was dealt with by NOMAN AA, my support associate. He was very helpful, exceedingly polite and sympathetic. Knowing one of my concerns dealt with a timing element--needing to receive the product in anticipation of a certain event. He wasted no time in expediting matters to speed the process. If only all customer support individuals had the same attention and care for details as NOMAN, the consumer world would be a happier place!

One of the pieces arrived damaged, but the customer service was excellent and they shipped a replacement right away. 5 stars for customer service. The quality overall was average, but not too bad considering the price.

Delivery of product was great. I'm having issues with post sales support. I have reached out 4 different times since receiving the package to start the return process. The umbrella looks great, but will not work for us due to the amount of wind we get through our yard. UPDATE: Once support finally connected with me, they went above and beyond to resolve the situation. They stayed true to their word and quickly reacted to close out my issues within a couple of days.

Oops. I didn't read the instructions all the way through, just a page at a time. So I installed one end. It took a rubber mallet to fasten it. Then instead of installing the metal tubes I installed the other side. I now had no way to install the tubes. I tried to pry and hammer one end off to install the tubes. Finally i measured the tubes and usee a cut off saw to cut about 1.5" off the rod so I could install the rods. After that it went pretty smooth.

I forgot to type in the discount code yesterday when ordering online, so I emailed Bluu and they immediately refunded me the difference. Very quick and honest. I haven't received my order yet and hope to add to this review when it arrives.