BluesunpvReviews of bluesunpv.com

Extremely disappointing service. I have a 20KW system that is constantly faulty, and the Lithium batteries are a major reason for the fault.

Seit vorsichtig es sind Betrüger, Es gibt kein Support, keine Garantie, so bald man Bezahlt hat antwortet niemand mehr zurück und die Ware ist absoluter Schrott!!!

Update Dec 23. 14 months later, Took 14 months , 80+ mails to the company, 100+ Whatsap messages, 40+ Whatsapp messages, 5 to the Embassy and Consulate, 4 to Chamber of commerce., 20 unanswered phone calls to the company. I had to sign an agreement that i will not post anymore on this event and Mark Ma today organised the partial Refund. Money is wired from the company but still on hold on Paypal. Original post I bought a complete system of panels for 2 clients. I received the batch with new cracked panels. 10 kw The panels mechanical specs were fake. With 3 kgs on top they got shuttered. The production was similar to a system of 40% less. So I thought no problem they have an explicit international warranty . Like any company they will honor it. And here started the nightmare.over 60 emails unanswered . After I did contact the consulate they replied. They acknowledged the problem but they told me explicitly if they fix it they will loose their commision. Since then I wrote to Chamber of Commerce and few other regulators. The company is Selling low quality products, not providing after sales service but above all they treat the warranty like toilet paper.. they give it no value.... as such my recommendation is stay away if you do not want to loose your money. . Avoid at any cost

Stay away from this company. I ordered 6 lithium batteries with panels and inverters according to their recommendations. First they shipped without battery connector cables, wasted time going back and forth before they shipped the cables. Second, they couldn’t make the system work on 3 phase and they recommended the configuration and specifications and the system couldn’t work. They forced us to revert to single phase and the system could not work. All the Batteries drain within an hr if indicating fully charged and with no load. Worst is the Bluesun disappeared and no support and abandoned us with non working system. We just wasted $56k. Worst company to deal with, their warranty is a fraud and no customer support. Stay away from this company their product never works and the company is a scam

I write this review to make people alert of buying by Bluesun as individuals. When do you know when you are doing business with a good company? The companies can have good quality but even these companies can have a broken or damaged item and if you have this do they replace it. Bluesun no way!! I had a broken item, a battery that was cracked. I send straight away a picture to my contact person from Bluesun and then the problem started. I only would get a new battery if I made a new order. And even that I bought an extra insurance for transport they will not replace the battery even it is easy for them to send a new one to Rotterdam where they have a storage. That was the first problem… I am a technician and I know how to install a solar panel installation. The hybrid inverter was not working correctly, so here I also made contact with Bluesun again, and we walked through the total programming and installation and still it didn’t work correctly. After woods, I found out that the settings they gave me were also wrong. Then they said I was not capable to install, and I asked them if I prove to you that the inverter is broken will you sent me a new one and this is the last I heard from Bluesun. They don't answer anymore, so warranty no way!! I have saved all the chats I had with the contact person and the technician. They always stay “polite and helpful” only because they know you will always lose because China is far away.  This is the proof that the quality can be good, but the company is worthless because when there is truly a problem they don’t do anything if it cost them a dime they won’t help you On their Facebook site they delete the bad comments and that proves also that they are not fair and correct. If they beg the customers to write a good comment for them, that says enough.

What a shame, we had such high hopes. Connecting their batteries to the inverter was the first problem. Missing network crystal. Never provided. From there on it went from bad to worse. The simple problem throughout is that they state that they manufactured the inverter and batteries. Wrong! The inverter is a rebadged Megaravo unit (they have been very helpful). As to the batteries that don't charge correctly I wish they would be honest with regard to the manufacturer as they have no idea how to solve the problem. The warranty is totally useless. Two PV panels are faulty, they are available in Rotterdam but they are not interested in replacing them.

We bought total Bluesun PV solar system from China to Hamburg seaport in Germany. By paying the transport and total system we did not receive any packaging list neither further info of shipping details. At the end we got an extra bill of forwarder they work with called Miles Binz shipping in Germany and they charged us additional 1700€ for LCL cost. This was never agreed by us before. For shipping we paid 1000 US$ already. Now Bluesun is neither sending way bill, neither covering the costs for the extra shipping cost. I cannot recommend so far. As soon as the goods will arrive, I will tell about the parts, if of good quality or if there will be further claims.

Impossible to communicate with .. parts missing on the deliveiry so the system dosent work. This company simply white labels what ever they can find and hence the documentation is woefully inadequate and the sales/support staff know nothing about the equipment. You ask a question like what are these crystals that control the batteries and where are they? and you get a picture of solar panels. Stay away from this company as they don't seem to have improved at all and customer service is zero.