BlueStepsReviews of bluesteps.com

Unauthorised transaction I found a transaction on my bank account and reached out to bluesteps for refund but no response. I followed up and again no response.

I have not had a membership with them for over 10 years after I cancelled and did not bother with them because I received virtually no value from them. And then out of the blue they charged this year! 10 years later! I cannot cancel my account and they will not allow me to remove my credit card and payment information online. AVOID!!!!!!!!!!!

I purchased a lifetime membership for HK$ 3346, which is equivalent to USD 440 back in December 2021 and a career-long premium service. However, just two years later, Bluesteps silently discontinued my lifetime membership without any prior notice or form of rectification. Back in 2023, I experienced the first issues with my account, as my profile was either partly or entirely inaccessible, parts were missing, and so on. Despite numerous attempts to contact them, I consistently received only their standard instant replies: "We would like to inform you that we have recently undergone a system transition....or some other lame excuses. It is worthwhile to mention that my purchase history has been manipulated, too. My lifetime membership bought in Dec 2021 was never reflected there but instead a "free" membership with a starting date of 9/11/23. On top of that, and totally out of the blue, I was charged an "annual" fee of HK$ 775 on 15 February 2024. I immediately revoked this unauthorized payment and reached out to customer support again...but of course, in vain. No reaction, nothing! So the HK$ 775 was billed to my card, and one would guess I have a valid subscription until Febr 2025. However, my profile is no longer visible, and I´ve been told, "Your profile is currently NOT visible to world-class search executives and agencies. To give your career the boost it deserves, SUBSCRIBE NOW and secure the visibility essential for your success!" I have reported this to the FTC, and I highly recommend it to anyone to do the same. To summarize it: This is nothing but a scam! Just in case, I can prove all statements with screenshots and the like. UPDATE 11 March 2023: In the meantime, a so-called chief happiness officer has reached out, and they have given back the HKD 775. They have also opened up my profile again, but some features, such as my career history and the like, were still not accessible I just checked my profile. I discovered I have access to all features again, but my entire profile has been deleted, so I must key in everything again. The purchased content history is still wrong, as it still sets a “free” membership and the wrong starting date, which might lead to the same issues that occurred before again.

Bluesteps is a terrible company with non-existent customer service. I have emailed multiple times to cancel my account and request a refund and have not received a single response. I have also reached out to Bluesteps via LinkedIn and messaged their “managing director.” No phone number to call, no responses to emails, no real services provided and no CEO to hold accountable. It is a SCAM that preys on vulnerable people looking for work. DON’T BE A VICTIM.

This is a scam. You join and there are only Blue Steps self serving webinars to get you to spend more money. DO NOT JOIN. I have emailed Blue Steps multiple times at info@bluesteps and support@bluesteps to CANCEL with NO reply. Unfortunately, there is no number to call so I had to resort to emailing to attempt to cancel my account. After one month and multiple emails, I have still not received a reply. Save your money as and look for other career search options and do NOT use Blue Steps.

Abysmal Customer Service. I am trying to cancel my subscription but you cannot do it online. No response to several emails I sent. With regard to the 2 phone numbers listed on the website - one goes straight to voicemail and the message says "inbox is full and cannot accept any more messages". The second number (1-800) is not a valid number.

The lifetime premium was revoked, and there was zero response to solve the issue. So far the membership has not added any value. Refund is not an option as well

I purchased a lifetime membership for 279€ and career-long premium services for 129€ from Bluesteps in October 2020. However, just two years later, Bluesteps silently annulled them without any form of rectification. In October 2020, I bought the lifetime membership and career-long premium services, diligently filling out my profile to attract the attention of AESC recruiters. To my surprise, in 2023, Bluesteps discontinued my lifetime membership account without any prior notification or explanation. Despite numerous attempts to contact them, I consistently received only their standard instant reply: "We would like to inform you that we have recently undergone a system transition.... Based on my experience, I strongly advise against purchasing any additional services from Bluesteps.